Amazon India Complaints & Reviews

I have an issue with my purchase of altum 18-mini-2-oe 4-in-1 desktop multi functional electric household sewing machine (White - order id:[protected] the seller 'golden creative". Since i am out of station at the time of delivery, i tried the machine only on november 6th.
Hence i contacted your customer care early in november. As instructed by yourself i made messages to the seller though the message center of amazon on 7th november. The reply of seller is simply" whattsapp me". The whattsapp messages are not yet answered. Then i made 5 more email messages to the seller starting from november 10th, and are with same reply asking me to contact via whattsapp. None of the whattsapp messages were answered.
Hence i contacted your customer care through chat. As advised by the customer executive on chat i sent a mail to [protected]@amazon.in on nov 27, 2018, 4:55 pm, i got an automated reply on nov 27, 2018, 4:56 pm stating that, i will be contacted in next 6 hours. But till nobody contacted me.3 days before once again. I made a chat support and the person ask me to sent one more mail to the seller. If it is not resolved then, he told me that they will look in to the matter. But nothing happened. Today again i made a chat conversation and now the executive informed me that they are helpless.

This is k koteshwar. My younger brother has used the wrong credit card and tried to order on amazon, from that day my account was kept on hold but i didn't get any email about it. On 29th of this month i paid a bill on amazon pay and my money was debited from the account and i got a message that my account was on hold and i need to verify the details of the card which i didn't know. So please help me to get refund and also to unhold my account.

My Amazon Account is on hold from 15 days . i am calling daily to amazon but they always say that within 24 hrs. you will receive an message or call but, no message or call i recieve. whenever i call them they say always same words.
I have also mail them with my personal email id because i do not have any registered email with the account which is on hold.
even they do not reply to email whatever i ask . they reply toy mail only one thing that " we are soryy for the inconvience caused to you " .Coclusion is this they are not helping their customer.

I placed order on 11 October with order no.[protected].. this was prepaid order worth Rs 1609/ and was expected to be delivered between 29 oct- 1 November.. But it is still not delivered as on 2nd December.. Neither seller cancelling/delivering order nor amazon taking any action despite my many calls/effforts

We are facing very big issues on fraudulence acts. We always have and will ship correct products to the customer but either the customer or we not receive products. The products are getting stolen and no one is helping us through customer service just given time to wait. What are we supposed to do to avoid these?? How are we supposed to take actions against it? Is amazon working on it? How can we help to reduce these? When will this stop? When will we get our reimbursements? Who are the people which are doing these acts?

I purchased an item from amazon and paid my item's bill through debit card and due to some reasons i have to return those items and by terms and policies of amazon they have to refund me in 3-5 days, but now its over 10 days and haven't received any amount. This problem is with two of my items. When i called amazon customer care they told that have initiated the refund, now its bank problem due deal with refund. And they provided me with refund reference number as... For item1=[protected] and for item2=[protected]. Please fix this issue as soon as possible.

I have placed order of t-shirt on 30 oct 2018and returned back due to wrong product with size on nov 2 2018.. Product has reached on nov 4 2018 to the seller..

Till yet they have not refund my amount...

Seller is claiming he has got different product.
I am not able to a2z cliam..

Due to product is dispatched by own amazon partner cloudtail, so they are not returning my money.

I ordered a pair of shoes for amazon on 14oct 2018. I recieved the product on 22 when i checked the product it was a fake. I instantly reported a complain on their helpline no. I returned it. Now i asked them to give me my refunds they simply said that it was i who put fake and send it to them. I called them hundreds of time their was no response from them. Please help.
I paid 1599 for us polo assosiation shoes.

I ordered a casio watch on 16th november through my amazon prime account and expected delivery was 17th november. I did not get any call or message from them but suddenly on 17th the status showed as 'delivered'. I complained to their customer care and they assured me that watch would reach me by 20th november and said these scenarios happen due wrong punching of order. I also connected them through twitter, facebook and got replies that they are doing investigation on high priority.
On 30th november, means 14 days delay, i called the customer care again seeking for a resolution and got a reply that they have asked their logistics and transportation department and they have confirmed that item was delivered on time to me.
I did pre-payment for my order and waiting for 14 days i heard this type of words from them. A mail came from their team stating that they cannot help further as order is shown as delivered. When i asked about the contact number and signature of the person who took the order, they denied providing that information.
Amazon has done a fraud with me. It is their mistake that they have delivered order somewhere else and not ready to accept it. The watch's cost is rs. 2956/-. I want amazon india to apologize to me and return my money back.
Please take hard actions against them and make impose some hard rules so that they cannot fool customer and there is no one like me in the future facing same issues.

Amazon customer care service is very poor. They are not helping customer to get refund from bank. Customer care executives are very rude. My registered amazon email is [protected]@gmail.com. My refund rs 418 is not yet deposited to my bank account. Amazon has told me reference number[protected] on phone call only. Amazon is not ready to give this information in written form by email. They are just telling me on phone call only. As per amazon, they have transfered this on 12 th nov 2018. I have not received it yet. Amazon is telling me to contact bank, howevere they are not ready to send reference number by email or sms.

Sir i bought 2 items for amazon india rs. 588+908=1496 but it am not satisfied the items so i can return the item to the amazon. Amazon india has accepted my return and refund my order money. But sir my money is not seen to my bank a/c. My zila shakari bank a/c no is 2100/2099. Sir i due requested to you please check about what's the problem is that my refund is not show in my a/c

I had made a purchase from amazon, which wasn't delivered and the order was cancelled. To my surprise, it been over 4 months and till date i haven't received my refund. I am making calls to the customer service very frequently and i and getting no help. It has become a harassment and i am very upset with the way my request is being handled.

My order details are given below.
Umesh. [protected]@msn.com
Country india
Order date 17-jul-2018
Order #[protected]
Order total 23, 450.00 (2 items)

Yesterday, i bought laptop price 31880 rs, actually laptop performance and quality is not good condition, so my mind change to buy new laptop on amazon but amazon customer service center is not ready to return laptop and refund me...i want return laptop my mind change to buy another one returnable 7 days left.i want refund and return laptop.in amazon showing me message returnable up 10 December .i want return laptop and return my money in amazon pay, i am not satisfy with this laptop so kindly request to amazon refund my money and take your laptop as return

On august 23, i ordered 434 rupees worth of submersible pump (With delivery charges). Order id:[protected] and on september 7, another brand pump was delivered to me which i returned on september 8. And since then, it has been 3 months since i have not received my money back. When i contacted twitter several times, i was told on october 7 that by the 15th of october the refund will be in my account. Which has not been deposited in my account till now. On the second contact, for the third time, it has been said that the money has been sent from amazon and for some reason i have not been deposited in my bank account, then i was asked to contact the bank. But in the bank it was found that no deposit of 434 rupees has been made in my account. But now no response is given on contacting in amazon

29.10.2018 that day one person cl to me my number. They said you are selected amazon superviso. Then pay 1690 for uniform charges. I will pay 1690. Then send confirmation letter to me. Then salary account newly opened then that account started need rs.4990 pay and that amount also refunded amount. Then i will cal to that person can't pickup my call. I lost my money

I got a call from a person like job in amazon warehouse as supervisor and i got mail from amazoncarrers.in. They are asking to pay first 1700 and later 4999 to create account in bank and 10000 for medical claim to join in job.
Please let me know this ia real and fake.
They told they are calling from Amazon recruitment service in west malleshwam, banglore.

I had purchased a prestige electric kettle of rupees 935/- from amazon.in. This product was purchased by me on 11.11.2018. The order id of this product was[protected]. I cancelled the delivery on 14.11.2018. Amzon had already refund the amount but the amount is not credited im my account. So please kindly take the initiatives to resolve my problem as soon as possible

I am expecting two refunds into my acc. But after nearly a month i have not got them.
Order no.[protected] for rs.599. By 11/02/2018
Its refrence no. Is[protected]
Order no.[protected] of rs.479 by 26/10/2018
Refrence no is[protected].
I have contacted amazon and my bank also but i got no solution there. Please help me in solving this problem asap.

Product details

Order no[protected]

RS-6000 Aquarium Hang on Filter Suitable for Both Fresh and Salt Water.

Sir my name is premlal

My order id[protected] I ordered a RS-6000 Aquarium Hang on Filter Suitable for Both Fresh and Salt Water from amazon on 27 November 2018 at the time of order amazon promised as deliver the product with in two day delivery on 30 november 2018 with a additional charge for delivery 80 rupees

I check the order status it shows that product is out for delivery today 30/11/2018 I received a message from Amazon message content is arriving today delivery agent number [protected]. I contact him many time but he is not talking and cut the call he is not will to replay not even replay with a message regarding delivery till 4:39 pm 30/11/2018

calling details are mentioned below:

10:00 am, 10:25am, 11:18am, 11:59am, 1:12 pm: 1:15 pm 2:45 pm, 3:00 pm 3:52pm on 30/11/2018

I got a message from Amazon agent 4:40 pm that We could not deliver RS-6000 Aquarium Hang on Filter Suitab.. as we could not contact you on the phone. Re-attempt on next working day.

then i immediately try to to call him again on 4:41pm, 4:42 pm, 4:46pm, 4:49pm phone ringing but he intentionally cutting the call
sir I have a video proof of calling him

Sir today aquarium seller deliver me 26 fishes of 8 different species and but still I am expecting amazon will deliver my filter on time

This is the reason I promise to pay extra money for two day delivery so it is a critical situation for me now so please make sure that my product will deliver today

If any difficulty for your amazon agent to deliver the product if you provided your nearest hub address i can go and collect the product with in 15 kilometres

So i requesting Amazon please take responsible action and necessary step to deliver the product on time
Sir I also informed this thing to amazon customer care at 5:20pm they again promise me product is deliver by today only
But still 7:54 pm the product is not delivered
I request you to please take necessary action

Hi,
I ordered on refrigerator and delivery happened on time. Now as per their terms i could return or replace the item in 15 days. When i tried to do they said electronics items are non replaceable. I said it is not written or mentioned anywhere.
I am a regular prime client of amazon but it felt really ignored while they dealt my issue. I wanted to return the refrigerator and wanted to buy another one which is larger that previous one.

Regards, aamir

[protected]