Amazon India Complaints & Reviews

I purchased one mobile named oneplus 6 refurbished on[protected] from amazon and i cancelled the order same day itself which cost 26499 inr. The problem is refund amt of 26499 is not yet credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until and unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#: [protected]) and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me to contact with icici bank, i also send some mails to amazon regarding this issue but same answer all the time. Today amazon told me they want the scan copy of my passbook from date of purchase till current date, i also provide the scan copy which act as proof that amount is not credited into my account, plz check the attachment and help me as soon as possible plz its a request from my side.

Santhosh kumar r
Itskumar. [protected]@gmail.com
[protected]

Order no.[protected], dt.11/11/2018, Trak Id.[protected]. the mentioned item not yet received, but your delivery note shows item already delivered. pl check with courier and avoid false information and reputation of Amazon, request you to investigate route cause and deliver the same at earliest.

Order no :order #[protected].
Its very bad experience. I am very disappointed. I didn’t get my order even after 7 days in between i call manytime to coustomeracre he does not resolve my issue only said wait sir and now i got the reply that you refused to take the order. But no one had come to me with order.
And why should i refuse, i have done advance payment.
I get my payment only.
I think its my first and last order with amazon.

I have purchased la-opala scarlett duet dinner set from amazon india and at the time of purchase the written in their description that it is thermal shock resistant but when it came, in side the box two bowl was found broken, so i requested to return the materials, they said ok, but till now no body has came to take the material only everyday they are promising on online chat, but nobody is taking care, and not returning my money.

I have ordered mi a2 on 10th october 2018 during the amazon great festival.
During the purchase, it was written that i will receive a cashback of rs. 1000 as amazon paybalance if the order amount is above rs. 6k. I ordered the phone for rs. 13500 (Including sbi 10% off). So i'm eligible for the offer but i have not received it yet after 1.5 months. I have contacted customer service but they said repeatedly that they will look into the matter but nothing happens. And it was also not said if described anywhere that i won't get that cash back if i pay using sbi debit card.
Even many users have reviewed that they have received the cashback (Rs.[protected] = 12500) including bank offers.
So, please take necessary steps asap.

Hi,

I have been denied access from amazon call me and live chat facility due to an issue of order pickup and return confusion i called amazon customer care more than 4-5 times today as none of the executives were able to solve my issue. But the issue is genuine and i am concerned regarding it. I request amazon to kindly unblock me. I have been a loyal cusomer for past 3 years, the least that the team could have done is imformed me.

I had done shopping in amazon on 9th november with amount 1279 rs but i cancelled it on the same day. The amount is not yet credited to my account from the bank. I have contacted the bank's coustmer care but they are not responding please help me.
Account email id: gotta. [protected]@gmail.com
Billing address :p. Rajesh
14-7-19
Pin code: 535002
Refund reference no:680529

Hi m prime customer i hv ordered full face slimming mask, according to d measurement i hv ordered medium size but today i hv got dis product n size was not proper, i need small size of mask (Everybody knows sometimes according to d brand size differs) i called cc of amazon i told dem my issue, they transferred my call to concern deppt. Jst to change the size they transferred my call to concern deppt. "dat deppt straight away denied to change the size, i told dem i didn't use it yet i hv chkd d size only, u plz tk bk dis n give small size mask, i hv already paid from d card, it's useless for me so plz change d size, m new in hyderabad n stays in outskirt of d city, i didn't get d things here, so i hv to purchase things online, amazon is d only site where we can get almost everything, i hv no other option purchasing things from amazon,, i hv faced lot of issues even earlier but didn't follow up dem properly as every has lot of work to do rather dem following up, now after sales service of amazon is pathetic, i hv even mailed to amit of amazon but no reply, order id[protected]

I have not received my refund against mi 6 a amazon asked my they issued refund with (Refund reference number is 327309) on 13/11/2018 but i not received my refund) i call my bank customer care they asked me refund not issues by amazon refund amount is r's. 5399. How can i receive my refund. Amazon email me (Hello,

Your refund of rs.5399.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is 327309.
)

We received damaged tablet from amazon on 18/11/18. Already first time without key board only tablet sent. That is taken back and sent another one. That is also in damaged condition. Nobody is responding for further action. Please do the needful. Key board buttons also damaged condition. Packing box also in damaged condition.

It was suppose to be delivered on 15/11/18 but the delivery agent never turned up. And updated as delivered to customer.
After lots of emails and calls (Binod, anmol, chitralekha). It got to know that it's a mistake and replacement was placed.

And again i haven't received it as delivery agent keeps cutting my call and simply updates as 'unable to contact' and fails the delivery.

I don't know how amazon hires culprits as delivery staff. It is really frustrating to deal with all this nonsense. I have filled a complaint in e-consumer portal as well reference id:[protected]

Sir, i had ordered 1 honor 7x mobile on 15th august, 2018, whose order number is[protected] which was priced at 10999, i had sent back to india post was sent from the consignment number rp[protected]in and it has now been more than 2 months. They are not returning my money. Please help me.

Sir i have order a lenovo laptop but i received a stone i have many time call to amazon customer care and take complaint but nobody takes action in my complaint please help me sir an takes action amazon and please refund my money and my mobile number is [protected] and order id is[protected] and my payment done by net banking

A refund of rs. 649/- was issued on 19/10/2018 from amazon. Which was actually not issued as per sbi official. A screen shot of refund material attached with it. At that circumstance please do needful from your end, so i can get my refund.
With regards-
Prasenjit das
Mobile no.-[protected]
E-mail-prasenjitdas. [protected]@gmail.com

Order#[protected]

I have ordered redmi 6 pro (Black, 4gb ram, 64gb storage) on 13 november 2018 was expected to be delivered on 19 nov
When i called on 19th then one delivery boy said i cant know area so i cant came,
Again on 20th i called but unfortunately his number was unreachable and since then i waited till yesterday,
When i called today dated 22 november then he said your courier has been returned to seller.
Seriously i didnt get product after so much followup and it has been returned...
What is going on with amazon..

I need full money refunded and extra money for my harrasment.
Kindly look into this asap.

Subject: fw: collection of rs 540/- from your delivery man cod due amount remarks on box

Sir,

With reference to the above site subject regarding, cod due amount quote on packing box that while delivery man collect rs 540/- real amount rs 750/- this are product price gst charge or delivery charge not collect from your side rs 220/- 4 nos of puppy dog n gravey cost of rs 110/- + 110/-= 220/- (Delivery charge) payment of rs 540/- to collect from your delivery man from me,
In this connection i have been talk to your customer officer with conference phone, said that cod due
Amount rs 540/- will be credited to my account, wait for your reply, what action will be taken in this regard /
No action has been taken from your end

This is to bring to your concerned knowledge that product honour 7c of my account [protected]@gmail.com
Mobile number - [protected]
Tracking id[protected]
Which was to be delivered by 9/11/18 was marked dwlivered by the delivery agent without the otp.
I got an e-mail regarding my order to be arriving on 9/11/18 at 10:20 am and the order was marked delivered at 12:43 pm the same day.
On this i contacted the delivery executive and the call was connected though after the product being delivered it should not had happened.
The executive told me to deliver the product by evening itself or the next day as i was not present that time.
On asking that why the product is showing delivery he replied that the product is with him.
On 10/11/18 i contacted the customer support as the number of the delivery agent cannot be connected because the computer was telling its inability to connect due to not having any order out for delivery at that time.
The customer care executive told me to wait for 5 days as there is some server error and the order is thats why showing delivered.
On calling on 16/11/18 i was asked to wait for 5 more days as the internal inquiry period was to start.
Today on 21/11/18 i was told that the product was delivered on the stipulated date and that amazon cannot help me any more. I was asked to "do it my own" by the executive in an unpleasant manner.
I am sharing the contact number of the agent which i got +91 [protected] with pin 1755.
I only had a conversation with the delivery executive in which he told me that he has my order on 9/11/18 and that too after my order was delivered.
I never shared the otp with the agent.

I am your regular customer and i am contacting you the highest inquiry team a customer can reach because of an inadequate response from the customer care service. Please look forward for the severity of the issue and an appropriate action is expected.

Being a person attached to the it sector itself i would like to request you to please look into the matter that such malpractices can erode on a great extent. And such errors or theft if persisted in the system can harm you on a higher level.

I am attaching all the requisite documents for your perusal.

Thanking you

Aakash agrawal
(Contact: [protected])
Expecting a prompt reply.

I ordered laptop acer nitro ryzen 5 order number
[protected] from amazon on first it's defective then on retune the send me old laptop. And it's pickup on 13 nov 2018 and it's 22 nov my refund is not yet issued. Every time i called they say ur refund will be initiated in 24 hours or 48 hours plz help me to get my refund

Month ago i was cancel order on amazon.in
Oreder number 404-[protected]
And amazon issued refund to bank

But now there is no refund

I want to my amount back

Because my money is means a lot to me

Please do your best and

Please solve my problem

Amount 9999 is pending
Amazon said your money send by company 31th oct2018 but my money is not refund my account bank of borada is responsible for refund my money please send my money

I ordered items on october 28 during sale time, the expected delivery date was around november, 3. Its november 22 today, neither the item nor refund have arrived. I tried to contact them hell lot of time and they provided sellers contact details to me instead. I tried to call sellee as well but it never got connected and they replied on mail by saying its an fba order so amazon has all the responsibilities. They didn't have inventory for the same but the website was showing the same item till few days after i ordered the item. As amazon gurantees a-z guarantee so you have an option to report if you see the order in your order list. However they are playing nice these days, they just removed my order from list so i won't be able to report.