Amazon India Complaints & Reviews

I had return an item on amazon which was paid through debit card. The refund has not come to bank account. They had given refund reference number 164623 and contact to bank customer care. I had called them they said visit bank and file a charge dispute. I do not know how to dispute a file. My order was of rupees 490. It was a shoes. It had passed 16 days to return a order.

From
Mr avinash nargundkar
Permanent address:house no.19/429 “renuka nivas”
Forth main, third cross, rajatgiri
Dharwad-580004 karnataka
+91 [protected]
Address booked for delivery:
Mr avinash nargundkar
Present address:f-d, golden daffodils apartment.
First cross, kodihalli
Hal iii stage
Bangalore-560068
To
Senior executive, amazon india ltd
Bangalore
Dear sir
Sub: fraudulent debit to my savings bank account with karnataka bank ltd, dharwad to the tune of rs26, 778.00 on 18.11.2018 regarding my order no. Order #[protected] for purchase panasonic p100 (Blue, 1gb ram, 16gb storage) on 17.11.2018/18.11.2018

With reference to the, i wish to narrate the sequence of events leading to fraudulent transactions in my sb account with karnataka bank ltd, dharwad main branch, having atm card no.[protected]. We had booked above order for purchase of one panasonic p100 mobile set at a cost of rs4, 999.00 and in the website it indicated refund of 50% of purchase amount as it is our first purchase.

1. In order to know refund status of 50% amount, we searched customer contact number in the website and got phone number[protected] at 08.50 am which was not reachable.
2. There was another telephone number indicated as amazon customer care number[protected], which was tried at 08.53 am and got no reply.
3. Then we immediately received inward call from phone number [protected] saying mr rahul kumar sharma, from amazon customer care and enquired the grievance and we informed him of refund of 50% amount of first order through online and requested for details of the card number, cvv number and started asking for otp number.in the hope of getting refund for 50% we provided the details, in good faith and we started getting messages of deduction of amounts as under:
Sl amount debited time of debit
1 rs4, 780.00 08:85:38
2 rs9, 999.00 09:00:13
3 rs2, 000.00 09:03:09
4 rs9, 999.00 09:05:32
Total rs26, 778.00
Mr rahul kumar sharma continued to promise refund of amount of 50% while the above fraudulent transactions were being carried out, and the same cannot be refunded without providing otp numbers.
The above debits are apart from debit of rs4999.00 at 00:16:12 hours which is genuine transaction.
4. There was no refund of 50% of amount which we were expecting.
5. The telephone number[protected] was taken from amazon website.
6. After this one mr varma projecting himself from head branch, amazon, mumbai with number [protected] called asking again for next otp and also informed that he will send a link for refund and which has to clicked to get refund. Now we had suspected fraud and did not open the link and he was enquiring about balance in the account also which we did not share.
7. At about 10.45 am one mr dilip kumar, from hyderabad called with number [protected] and promised refund and he informed us to download any desk software to the mobile number registered with karnataka bank ltd debit card and provide details for refund, which we have not done, suspecting further fraudulent intentions.
8. This being our first experience with amazon turned out to be worst experience and we seek refund of rs26778.00 wrongly debited to our account.
9. We request you to verify your branches or telephone number –hyderabad [protected], mumbai [protected] mr varna and bangalore [protected] mr rahul sharma to know whether any of your employees are involved in this fraud.
10. We have also informed karnataka bank ltd to block the card and they have blocked the same immediately.
11. The matter was informed to your customer grievance number[protected] and had a talk with ms disha and she promised to record the complaint.
12. We seek your immediate intervention and request you to refund the amount of rs26, 778.00 wrongly debited to my account.
Thanking you
Place: bangalore yours faithfully

Date:18.11.2018 (Avinash nargundkar)

Strontium ammo 16gb usb 3.0 pen drive (Silver)
Pendrive ke badle strontium ammo 16gb 2.0 usb pen drive (Silver) or
Strontium ammo 32gb 3.0 usb pen drive (Silver) ke badle
Strontium ammo 32gb 2.0 usb pen drive (Silver) pendrive deleverd kiya hai. Refund ke leeye bola to bataiya gaya hai ki 4 oct ko aap ka refond iniset ho gaya hai par ye refund avi tak nahi meela hai. Please halp

Dear sir
I have order something from amazon on 5/11/2018 of rs230 and i don't know that my account is on hold and order is cancelled but i make payment with my debit card and when i call amazon they said ok i will fill form to unhold your account i call them everyday but they didn't unhold my account thus my i can't get refund and on 7/11/18 i have received one sms that said my refund is credit to your account on 9/11/18 for pvt and 15/11/18 for govt ref#[protected]

A refund of 985 rupees was successfully processed on 28 october 2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Im mrudula from bangalore.
I purchased ivomi me3s ph from amazon on 2nd august. After useage of 2days it got hang. After 1 wk the mobile got dead i. E software problem. I didnt evn use the for properly for 1wk it got repaired. The product provied from the amazon is the second hand one so y it got repaired soon. I couldnt evn replace the ph because there was no proper response from the amazon to return my ph which costs rs.6000. Im an engineering student. I wasted my rupess by buying from amazon. I lost my money and i dont hv mobile for communication also which is very difft for me.

Hello sir
My account number[protected]
I purchased a product on 3 november 2018 using my canara bank debit card same was not recived i asked them for refund. As per their confirmation refund was intiated 9th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number - 195798.
I had contacted your customer service number their is no proper response. Please check and confirm status.

I ordered a product "everything imported 3.5mm bluetooth stereo adapter audio receiver with dongle transmitter usb mp3 speaker (Random colour)" from amazon.in on 17th october 2018 and paid the cost by debit card on the same day. But the product is not received till datecand not refunded my payment too.
I have contracted seller as well as amazon two times but nobody have given me product or solution.
I am harassed by amazon.in ans its seller jalaram store who didnt dilevered my order in one month within india.
I want this company should get a gud penalty or banned for this kind of situation faced by their consumer. They wasted my onevmonth in waiting for the product to delivered to me. Also the seller should also be punished for its behaviour, its gstin should be banned or suspended for atleast 6 months or a year.
I need the product free of cost as well as delay cost to mee. As the arbitrator may deem fit.

No refund given and 2 days ago received mail your account has been closed because do some suspicious activity.

I also send mail on [protected]@amazon.in.

But not resolve my issue.

3 order pending and refund not received.

Account details.

[protected]@gmail.com
More information please contact me.

Says that misuse of our sale and offer.

Account is very important.

Please solve my issue.

The issue that i have experienced was: i didnt got my order on promised date even when the company has already given a long waiting period to get the order i. E i ordered the oroducy on 24 october but i didnt got it till 15 november even and now the site is showing it will be delivered to me till 21 october. I tried to contact seller but he replied with just a single message that is they have issued my refund but neither i hot the refund nor my product this is soo unprofessional for such a site like amazon.. Will never shop from amazon again
I want a compensation and refund too for irritating me soo much as i have waited for my product for 20 days and still didnt got neither the product nor refund
I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply back via this email account.

Its now getting very common in amazon seller india to map other brand product line and sell on their fake products. I have experienced this on my seller account and amazon officials are going to do nothing about it and they keep on asking hell of question … to you and your relation with brand connection.

But they are never going to ask that fake seller, on what basis he is selling for this brand. All brand goodwill goes to disposal when consumer receives fake product and all that goes angry still complain on product reviews. So finally brands goes really damped for no reason just becoz amazon has no answer to stop this phenomena.

1 month ago i was cancel order on amazon.in
Oreder number 404-[protected]
And amazon issued refund to bank

But now there is no refund

I want to my amount back

Because my money is means a lot to me

Please do your best and

Please solve my problem

Amount 9999 is pending
Reference number[protected]

Hi
This tabasum fathima

This complaint against amazon i have order the item this order id : [protected] this item i dint receive yet but the status showing item is delivered i have done the prepaid payment of 999/- to the company. I am calling to customer of amazon many time there taking time still my complete not resolved yet i order the item n 3th nov-18 the order has to delivered 13th nov-18. The customer services saying to wait still more days.

In my account amazon transfer 6000 rupees but it is not showing in my account my account number is:[protected] and my debit card number is [protected] and my mobile number is [protected].
Through amazon they are provided me reference number is[protected] and my amount till now not came in my account. They are transfer 6/11/2018 still it is pending and not showing in my account.

At around 11 am the delivery boy was supposed to phone me to give my parcel. But he said he tried to call me twice though i did not receive any call. Hence he should have tried later at some other time. Maybe my phone was busy or the phone connection was not available at that time. Then he went inside our house and gave the parcel to another person with whom we don't have any relation without confirming about the parcel. This means that the service boy can give the parcel to anybody without any confirmation whatsoever.in our house we have 10 families. If anyone claims that he/she is my relative then how can the delivery boy give the parcel to that person without confirming if i have actually received it or not. When i phoned the delivery boy he said"do whatever you can do". Before this incident amazon had given good service to me. But after this incident i am sorry to say i shall never make any feelings with amazon any more. Those parcels which have been already orders i will receive them because i have already spent money but next time i will never buy from amazon! I have also come to know that in amazon delivery there is no such thing as security. And please send some other delivery boy to deliver the remaining parcels to me.

I have requested for refund but the refund is not processed for the order no:[protected] and amount is 690. The costomer exucative not solving my issues and say its your problem we have no resposibility of this. Amazon representative told me that we can not do anything for this refund as we alredy refunded your amount but it not reflected in your acount. They told me that your refund is initiated on 5th of nov but still i have not received it. Unique reference number is 485807. Please check and process the refund at earliest.

On 1st nov 2018 i've order a mobile phone and i've cancelled it on the same day because of no liking it anymore. Then they have initiated refund on 7 nov 2018 still i didn't get my amount credited to my account. As amazon says you've to contact bank customer care regarding this and charge dispute file against this but they're saying we cannot do that. And our state bank of india is also not responding with this.

I ordered philips table lamp and the product was not delivered at my
Home. The courier guy just updated in his system that customer refused
Delivery. The courier guy did not even attempt to deliver it at my
Home. When i was frustrated by the ridiculous service of the ecom
Express courier guy i contacted mr vishal of amazon service i was even
Further ridiculed by the reply of his. He told me blindly that i have
To just order again. What an awesome customer service. First of all
Amazon uses crap courier service and when anyone complains the awesome
Customer service of amazon gives me even more crap response. I am
Really ridiculed by the customer service of mr vishal who does not
Even understand what is customer service. By the attitude of mr vishal
It seemed as if like i am his servant who should just blindly follow
His orders.

On 11/14/2018 there is a charge from amazon prime in the amount of 13.77. I am not an amazon prime member and i have not ordered any products from them. Please refund my bank card. There is a number for the charge[protected]. Several months ago i contacted amazon prime for a charge on my bank account and i thought it was resolved. I am not a member, nor do i want to be. Thank you for your consideration.

I have ordered and paid product kaspersky anti-virus during the depavali offer but delivered the product and received our post office kottarakkara ho pincode 691506 on 12 november 2019 but the product is unfortunately delivered at me and went to the post office and enquired the matter at the post office. After checking the details they told me that they delivered the product at a person. Then i enquired the matter and find that the post man delivered the product at a wrong person. This would happened to me a big loss because our office needs this anti virus very argent.

The tracking id is aw[protected]in