Amazon India Complaints & Reviews

I have ordered the product on 23-jun-2018, expected delivery was 27-jun-2018. The tracking showed updated till 23-jun-2018 and then i got a message on 1-jul-2018 saying that i can order a replacement.

I did place the replacement order for the undelivered product on 1-jul-2018, expected deliver was 5-jul-2018, tracker showed updates till 3-jul-2018 and now, it says the delivery is delayed.

Order#[protected]
I am not sure where the shipment goes post it reaches the nearest facility in bengaluru. The customer service team always promises me that the shipment will be delivered. But, it never happens. This has left me with zero trust on amazon and hesitant to order anything further with amazon.in

If you guys are overwhelmed with your huge customer base and want to accept such lapses from your team then thanks, may be i will not followup.

I had ordered a mobile through Amazon on 26th June with assured delivery on
27th June which was to be gifted to my wife on that special occasion of Vat
Savtiri Festival.

I have waited from morning to till evening for the delivery because I got
the message also in morning.

But till evening it was not delivered so I called your customer care
representative, he told us to provide delivery till night but product was
not delivered and false update was made at Amazon site that address was not
proper without reaching to us.

Consequently I was unable to gift any thing to my wife at that occasion.

Second day on 28th June, before taking delivery of mobile called to your
customer care executive and told all that ask for return, he told that you
can take delivery right now and return it till 7th of July.

So I had took the delivery and try to give gift her, but she completely declined to take this gift because occasion had already been gone.

Now when I am going to return the product company's customer care
representative are declining to return and telling it is not under company's return policy.

What is the meaning of it?

Amazon must have to return it because it's not my fault if their executive make
any false commitment and delivery person make false update.

Why I would have took that delivery if he clearly told that product is not
returnable after delivery.

Please help me.

Pankaj Jain
[protected]

Refund matter

Already given complaint.

But not respond..

* Greetings.

Your complaint has been forwarded to Amazon India customer service. You should receive a reply from the company representatives within several days.

Every day and time when I communicate to customer care they told me to wait for 24-48 days and nothing will happen till[protected] to[protected]

I ordered a purple colour palazzo from vaidehi creation women'ruffle pants split high waist maxi long crepe palazzo overlay pant skirt on 24th june 2018 from amazon. When i received the item on 30th june 2018 i got a red one instead of purple. I am totally disappointed with the purchase. So on the day itself i requested for a return. On the next day (Ie., 1st july 2018), the amazon executive collected the product from me. When i checked the return/refund status in my amazon account, there mentioned a refunding delay of 3-5 days so i'm waited for that and i also received some sms alerts occasionally.. Yesterday i received a sms that today (Ie., 5th july 2018) the refund will be processed to my account. But till now i didn't received my money back to my bank account. What's going on? How can somebody continue to buy products from amazon without fear when you people stay irresponsible like this?
So please consider this matter.
Thank you!

I order a shoes but Amazon send me a wrong colour shoes so I exchange the prodect and Amazon said me that ur new shoes will come in 24 hours than I track my shoes there is written my shoes deliver to Friday so next day I call to costumer care and I tell him my prob he tell me I will ur prodect will deliver as we can soon and today I get deliver boy number and I call him to ask what time I get my shoes so he tell me 2 clock so I ask him I can get my shoes before 2 clock it's urgent so he tell me I will try than my shoes didn't come till 2 clock so I call her again so he tell me u want to wait more 1 hour so I told him it's urgent I told u so he told me Kya kare 1 hour ruk na padege than till 4 clock he didn't come so I call him again so he get angry on me and told me bar bar call kar ke parashan mat karo mujhe or time laga ge mera app nhi chal raha I told her costumer ke sath aise baat kar te ho toh he said yes so I told him I will complain so he said go and complain I don't care I don't like this sorry to say Amazon ur prodect is nice but costumer service is very bad

Refund matter

Already given complaint.

But not respond..

* greetings.

Your complaint has been forwarded to amazon india customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
Consumercomplaints.in team
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Dated : 30.06.2018.1046am

Hi,

My name is shashvat gupta and i want to know about my amount status which is initiated from amazon on 27/6/18 and told me that it will be credited within 3-5 working days but still i am waiting the money regarding this issue i have already contact to your customer service but their is no response regarding this.

My bank account details are:

Account no: [protected]
Account name: shashvat gupta
Ifsc code: barb0fatehp

The refund for the order[protected]

The refund reference number for the transaction is hsbcn[protected].

The amount refunded is the on account no[protected] which does not exist since it is a bank of baroda account so it must be of 14 digits bank will not help me out until the money is credited on any account of their bank so kindly help me out and try to fix it as early as possible.

I have ordered a phone on amazon website worth 40, 000 but received an empty box, there is no product in that, have raised a complaint to then amazon but they have not responded anything regarding the progress of the issue they are just telling as they need time, the ordered product was amazon fulfilled. Really bad that an amazon fulfilled product also has been done fraud.

I've ordered a mobile from amazon and they have cancelled my order.
After that they sent me a mail, which i given right below

Hello,

Your refund of rs.14070.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Please help me get my refund

I got the offer letter from amazon.in it is a fake offer. He is offering to pay 1550 for uniform and other charges. I got the mail from [protected]@amazonhr.in. I asked him to visit the amzon office directly. He suggested me to come to the amazon head branch bangalore he said to search in google for address.in the confirmation letter the adress is mentioned as safeena towers, ali askar road, opp jp techno park, bangalore.

Hi there,
I ordered few products on amazon with email id as "[protected]@gmail.com". On website amazon provide facility to select the delivery time of the product. During the order i selected delivery time from 6pm to 9pm.
But their delivery boy come in afternoon at around 2pm and when i asked him to come as per delivery time, then he talk in very bad manner and simply put the delivery missed as owner was not at home. Ideally he should come in evening as suggested but they are very rude and simply rejected the delivery.
It does not happen with one order, i had more order pending and second delivery boy also did the same thing and refused to deliver as per my scheduled delivery time.
Is amazon doing fraud by this, even it is giving mental torture to the end customer as well.
The details of delivery boys who rejected the delivery and talk badly are as follows:-

Delivery was planned from +91-[protected] number on 4jul2018 but this person didnt pick the call. I call him so many times but still did not response.

Delivery boy number [protected] and +[protected] is the person who also rejected to deliver in the evening and did mental trauma for delivery.

Looking for justice, compensation for this mental trauma and action against such delivery guys.
Regards,
Ajay

Order[protected]
Dispatched on june 12 2018
Payment made rs 1770 partial thru credit card &partial thru amazon pay
Received on june 18 2018
Found to be a defective piece
Returned on june 24 2018. Return date
Intimated by amazon that refund will be processed if replacement not done
Replacement was not done by seller
No refund despite chat with amazon on 26 june, 29 june and july 3 and reminders on july 4
Dr i s gandhi

I was perchased black color underarmour tights on 27 june 2018 and when i opened the color was red so i returned on 26 june 18 but my amount is returned back to my bank account and whenever i called they said sir we havent recived our product when our product reached to our seller we will processed your refurnd

My amazon product was not delivered to me at that time because we were out for our job. When the delivery boy called us and we told the matter to him, he used the slang words and told us that he wont come 10 times for our order... Why dont they even understand us? Why the delivery boys are then getting the money from their company and not delivering the package to us?

I have called the delivery boy about order delivery time he didn't even lift my call and reject my calls so my times... This is a poor response from delivery boy... Very poor response...
I request to the amazon courier service is that make your delivery boys to show some responsibility to respond to customers calls while doing their duty.

Below is the details of the amazon tracking details of my order
Tracking id.[protected]

Pathetic ! Pathetic! Pathetic!

Biggest mistake by placing order with Amazon.

I personally recommend never trust on Amazon India

You people can repeat the same fault no of times without any shame. I can say Amazon don’t have value for their customers. I placed an order for electric kettle . For which delivery team tried to contact to me on Sunday but I was busy so not able to receive the call . On the same evening I got call from Amazon for confirmation. I Informed the executive that product not delivers and you can deliver this tomorrow anytime I will be available . He commited that the product will be delivered tomorrow till 2 PM. But it did not happen . Then I called customer care and they said the order is returned back to seller you need to place another order. I asked that executive that I want to speak to manager he said they are busy will arrange call back in 24 hours . I said I can stay on line and wait for manager and he denied and said he will disconnect the call. I called again and spoke to another executive she transferred the call to the manger name Rashita. Even she was not able to provide and better solution . They all have the same solution that to place new order and wait again . I want to know
1) Why 2nd and 3rd attempt was not made
2) Why after commitment made from Amazon about product delivery was not completed
3) With whose permission they returned the product back to seller.

I ordered on amazon and expected delivery date was 4th july 2018 but i got call on 3rd july that you have the delivery today over here in bilga town of jalandhar city. The delivery man said that he will be there in the morning so i was waiting for him. Then i got some work nearby, after waiting for the delivery till 3 pm i went to do some work. At 4 pm they again called me to fetch delivery from bilga from another place instead of my place. I told them to deliver it on the shop and they said ok, but they didn’t deliver there and put the delivery in refused delivery without asking me. Now on 4th july they are refusing to giving my delivery even i am ready to collect it from their office because i need that urgently till tomorrow. I was a regular customer of yours but now u have led yourself down in my opinion. Hope you take some action regards.

I more than 5 times emailed amazon that's

Hello amazon india,

Recently i placed an order for "5 bottles of kissan mango jam & 2 units of nivea cream" but i need to inform you that i received the courier today in evening and when i open the wet package box then i saw there's only 4 bottles of kissan mango jam thats are badly damaged and jam was badly spread into the package box and nivea cream's packs were seal-opened and package box and items are badly lubricated already in the box. I am attaching closed box's and items pictures.
And i am requesting you to send full+good seal packings items again. If you can not make fulfill my order then refund my prepaid money as soon as possible.

But still amazon didn't contact me regarding this issue.

Pathetic! Pathetic! Pathetic!

Biggest mistake by placing order with amazon.

I personally recommend never trust on amazon india

You people can repeat the same fault no of times without any shame. I can say amazon don’t have value for their customers. I placed an order for electric kettle. For which delivery team tried to contact to me on sunday but i was busy so not able to receive the call. On the same evening i got call from amazon for confirmation. I informed the executive that product not delivers and you can deliver this tomorrow anytime i will be available. He commited that the product will be delivered tomorrow till 2 pm. But it did not happen. Then i called customer care and they said the order is returned back to seller you need to place another order. I asked that executive that i want to speak to manager he said they are busy will arrange call back in 24 hours. I said i can stay on line and wait for manager and he denied and said he will disconnect the call. I called again and spoke to another executive she transferred the call to the manger name rashita. Even she was not able to provide and better solution. They all have the same solution that to place new order and wait again. I want to know
1) why 2nd and 3rd attempt was not made
2) why after commitment made from amazon about product delivery was not completed
3) with whose permission they returned the product back to seller.
4) fake commitment

I will inform to that i have two orders placed one was missing product and second one was defective product but defective product refund was completed but missing product no update by amazon and seller committed our company fault a v enterprises from delhi.. I have talked with mr. Sameer, mr. Ashish his mob no.[protected]
Ms. Kavita her mob no.[protected]
I have received two parcels but some happened my parcel... Plz help me