Amazon India Complaints & Reviews

I have ordered a phone on amazon website worth 40, 000 but received an empty box, there is no product in that, have raised a complaint to then amazon but they have not responded anything regarding the progress of the issue they are just telling as they need time, the ordered product was amazon fulfilled. Really bad that an amazon fulfilled product also has been done fraud.

I've ordered a mobile from amazon and they have cancelled my order.
After that they sent me a mail, which i given right below

Hello,

Your refund of rs.14070.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Please help me get my refund

I got the offer letter from amazon.in it is a fake offer. He is offering to pay 1550 for uniform and other charges. I got the mail from [protected]@amazonhr.in. I asked him to visit the amzon office directly. He suggested me to come to the amazon head branch bangalore he said to search in google for address.in the confirmation letter the adress is mentioned as safeena towers, ali askar road, opp jp techno park, bangalore.

Hi there,
I ordered few products on amazon with email id as "[protected]@gmail.com". On website amazon provide facility to select the delivery time of the product. During the order i selected delivery time from 6pm to 9pm.
But their delivery boy come in afternoon at around 2pm and when i asked him to come as per delivery time, then he talk in very bad manner and simply put the delivery missed as owner was not at home. Ideally he should come in evening as suggested but they are very rude and simply rejected the delivery.
It does not happen with one order, i had more order pending and second delivery boy also did the same thing and refused to deliver as per my scheduled delivery time.
Is amazon doing fraud by this, even it is giving mental torture to the end customer as well.
The details of delivery boys who rejected the delivery and talk badly are as follows:-

Delivery was planned from +91-[protected] number on 4jul2018 but this person didnt pick the call. I call him so many times but still did not response.

Delivery boy number [protected] and +[protected] is the person who also rejected to deliver in the evening and did mental trauma for delivery.

Looking for justice, compensation for this mental trauma and action against such delivery guys.
Regards,
Ajay

Order[protected]
Dispatched on june 12 2018
Payment made rs 1770 partial thru credit card &partial thru amazon pay
Received on june 18 2018
Found to be a defective piece
Returned on june 24 2018. Return date
Intimated by amazon that refund will be processed if replacement not done
Replacement was not done by seller
No refund despite chat with amazon on 26 june, 29 june and july 3 and reminders on july 4
Dr i s gandhi

I was perchased black color underarmour tights on 27 june 2018 and when i opened the color was red so i returned on 26 june 18 but my amount is returned back to my bank account and whenever i called they said sir we havent recived our product when our product reached to our seller we will processed your refurnd

My amazon product was not delivered to me at that time because we were out for our job. When the delivery boy called us and we told the matter to him, he used the slang words and told us that he wont come 10 times for our order... Why dont they even understand us? Why the delivery boys are then getting the money from their company and not delivering the package to us?

I have called the delivery boy about order delivery time he didn't even lift my call and reject my calls so my times... This is a poor response from delivery boy... Very poor response...
I request to the amazon courier service is that make your delivery boys to show some responsibility to respond to customers calls while doing their duty.

Below is the details of the amazon tracking details of my order
Tracking id.[protected]

Pathetic ! Pathetic! Pathetic!

Biggest mistake by placing order with Amazon.

I personally recommend never trust on Amazon India

You people can repeat the same fault no of times without any shame. I can say Amazon don’t have value for their customers. I placed an order for electric kettle . For which delivery team tried to contact to me on Sunday but I was busy so not able to receive the call . On the same evening I got call from Amazon for confirmation. I Informed the executive that product not delivers and you can deliver this tomorrow anytime I will be available . He commited that the product will be delivered tomorrow till 2 PM. But it did not happen . Then I called customer care and they said the order is returned back to seller you need to place another order. I asked that executive that I want to speak to manager he said they are busy will arrange call back in 24 hours . I said I can stay on line and wait for manager and he denied and said he will disconnect the call. I called again and spoke to another executive she transferred the call to the manger name Rashita. Even she was not able to provide and better solution . They all have the same solution that to place new order and wait again . I want to know
1) Why 2nd and 3rd attempt was not made
2) Why after commitment made from Amazon about product delivery was not completed
3) With whose permission they returned the product back to seller.

I ordered on amazon and expected delivery date was 4th july 2018 but i got call on 3rd july that you have the delivery today over here in bilga town of jalandhar city. The delivery man said that he will be there in the morning so i was waiting for him. Then i got some work nearby, after waiting for the delivery till 3 pm i went to do some work. At 4 pm they again called me to fetch delivery from bilga from another place instead of my place. I told them to deliver it on the shop and they said ok, but they didn’t deliver there and put the delivery in refused delivery without asking me. Now on 4th july they are refusing to giving my delivery even i am ready to collect it from their office because i need that urgently till tomorrow. I was a regular customer of yours but now u have led yourself down in my opinion. Hope you take some action regards.

I more than 5 times emailed amazon that's

Hello amazon india,

Recently i placed an order for "5 bottles of kissan mango jam & 2 units of nivea cream" but i need to inform you that i received the courier today in evening and when i open the wet package box then i saw there's only 4 bottles of kissan mango jam thats are badly damaged and jam was badly spread into the package box and nivea cream's packs were seal-opened and package box and items are badly lubricated already in the box. I am attaching closed box's and items pictures.
And i am requesting you to send full+good seal packings items again. If you can not make fulfill my order then refund my prepaid money as soon as possible.

But still amazon didn't contact me regarding this issue.

Pathetic! Pathetic! Pathetic!

Biggest mistake by placing order with amazon.

I personally recommend never trust on amazon india

You people can repeat the same fault no of times without any shame. I can say amazon don’t have value for their customers. I placed an order for electric kettle. For which delivery team tried to contact to me on sunday but i was busy so not able to receive the call. On the same evening i got call from amazon for confirmation. I informed the executive that product not delivers and you can deliver this tomorrow anytime i will be available. He commited that the product will be delivered tomorrow till 2 pm. But it did not happen. Then i called customer care and they said the order is returned back to seller you need to place another order. I asked that executive that i want to speak to manager he said they are busy will arrange call back in 24 hours. I said i can stay on line and wait for manager and he denied and said he will disconnect the call. I called again and spoke to another executive she transferred the call to the manger name rashita. Even she was not able to provide and better solution. They all have the same solution that to place new order and wait again. I want to know
1) why 2nd and 3rd attempt was not made
2) why after commitment made from amazon about product delivery was not completed
3) with whose permission they returned the product back to seller.
4) fake commitment

I will inform to that i have two orders placed one was missing product and second one was defective product but defective product refund was completed but missing product no update by amazon and seller committed our company fault a v enterprises from delhi.. I have talked with mr. Sameer, mr. Ashish his mob no.[protected]
Ms. Kavita her mob no.[protected]
I have received two parcels but some happened my parcel... Plz help me

It is very disappointing that my order no.[protected] placed on[protected] for purchase delivered to me on dated 2-6-2018 with an empty packet, the product order was missing and not found within the packet. The bar code for the delivered packet was[protected]. the photographs of the empty packet are being attached for your information. It is therefore, requested that the either the amount paid for the said item may be refunded to me or the item/product be supplied to me at the earliest, failing which i have to approach an appropriate authority. The acknowledgement of this mail may kindly be intimated within 24 hours

I have called to seller he was admitted his fault but no given update my refund

The item is ' One Plus 6 tempered Glass ' Screen
Protector is not the same I ordered. I am a long time customer. I was disappointed badly. Surprised...! How can Amezon do this. Amezon doesn't have control...over sellers...kindly help me to get the right one...The add in the app is red cover and the logo is different. In the add it shows Origional...& One plus 6, but the item I got is duplicate...not the genuine one. Help me otherwise I might loose faith and trust in AMEZON

Hope you do help me.
Thanks

Sunil surve

My order was supposed to be delivered on 1st july but didn't get any response. I got a message on 2nd july saying that the attempt to delivery was failed. I didn't get any call from the delivery guy. Today on 3rd july at 5:15 pm i got a message saying that the order was refused. Neither i got any call nor anyone tried to contact me at the address. When i called the delivery executive, they were too rude and harsh and straightaway refused to help and disconnected the call saying jo karna hai karo. Is this amazon's behavior? Should we leave hope and stop using amazon.in?

I have complain agaist the duplicate product is been deliverd in the package.
The product id is[protected].
The product i got is fake. So i want my money back which is been charged to me.
I have rised the issue to consumer form today itself. That amazon is not sending the real product and promiseing to send it. My complain no. Of consumer form is 803817.
Thank you

I have purchased mdi shred plus cross cut paper trimmer shredder machine vide invoice number[protected]/sdee-6239, this is machine not working for past 2 months, i have several times complaint in amazon call centre. Customer executive ask that label not generated. This is new machince. Kept is idel in our office.
Office address:
Sri lakshmikumar & co
No:31/23, perumal kovil street, mettupalayam, west mambalam, chennai, tamil nadu 600033.

The Amazon courier people just didn't deliver the product to at all.they kept the package to themselves and marked it as delivered that's all.they didn't even bother to call us so that we could pick up our package, it's the third time those people marked the product as delivered but didn't actually deliver to me.

It stopped working after a month. Warranty is of no use as they don't have any customer care number. You will need to write an email to them. They will then share their local engineer's number. The engineer will charge you 150 rs for the visit. Have a back up because the whole process will take 3 months. 1 month to register a complaint. 1 month for an engineer to visit your place. 1 month or a half to get the faulty part replaced. Buy at your own risk...
Don't buy this product it's worst product after 1months it stops working and bad customer service it's better to go for Philips or any other good brand