Jaxtakart Customer Care
Jaxtakart
Customer satisfaction rating: 14%
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222
COMPLAINTS

Jaxtakart Customer Care

Jaxtakart

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Address
Belakoba, Prasannanagar
Jalpaiguri
Jalpaiguri District
West Bengal
India - 735133
Landmarks:Near Water Tank

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
325
down
199

Additional info
Customer satisfaction rating
14%
Complaints
222
Pending
0
Resolved
31
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon11:00 am - 06:00 pm
Tue11:00 am - 06:00 pm
Wed11:00 am - 06:00 pm
Thu11:00 am - 06:00 pm
Fri11:00 am - 06:00 pm
Sat11:00 am - 06:00 pm
SunClosed

Jaxtakart Complaints & Reviews

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Jaxtakart — wrong and defective product delivered

 akndelhi on Feb 17, 2019
They delivered a wrong product as well as defective product. I ordered a selfie stick with tripod and bluetooth shutter. Tripod was missing from the product. The bluetooth shutter is defective and not working even aftet replaced new battery cell. They did not responded after several complaint emails. Their website doesn't have return option. I request everyone not to order from this cheat etailer....
Complaint comments  Read comments Complaint category Online Shopping

Jaxtakart — mobile battery return & refund

 jyotisingh96 on Feb 15, 2019
Order ID: 395418
I ordered Lenovo battery Model no. BL-210 . I recieved the battery but it does not fit the moblie . I gave them the complaint over phone to which they replied that they'll exchange the battery, and asked to send an email enclosing the battery image depicting the problem caused. and further said that reply shall be received within 24-48 hours .
But its been 15 days now that i have been sending them multiple mails but they havent replied to one single mail.

When trying the customer care number it's always busy....
Complaint comments  Read comments Complaint category Mobile Handsets

Jaxtakart — purchase one product but not yet dispatched and no response from customer care

 souravarrow on Feb 15, 2019
Hi,
I have purchase one product by making online payment from this site bearing order no-401586 on dated 7-02-19 but till date the product is not yet shipped, regarding this issue i have mail several times but no response is received yet and busy tone is received from the provided phone number. Apart from this no cancel option is available in this site.

Hence its my request kindly help me regarding this issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Jaxtakart — wrong product been sent with no refund of charges

 msandeep09 on Feb 11, 2019
Order no -399045. A wrong battery has been sent to me. Do check my email with videos. Refund me my money & also postal charges that i have paid.
Sending a faulty product is your mistake so why i need to bear the cost of sending it back. My 1st order with you & not happy with the service.
Don't bound me to contact consumer court

Sandeep - [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Jaxtakart — lava a82 battery for cell phone - order prepaid on 2 feb 19 not yet despatched

 chinnannann on Feb 9, 2019
Online purchase of lava a82 mobile phone battery i ordered and paid the amount on 2 feb2019. They informed it will be despatched within 3 working days. Even after lapse of 6 working days order no 399740 not yet despatched. Even today it is showing in the status as order confirmed it will be despatched shorty. Why there is abnormal delay? Resolve it...
Complaint comments  Read comments Complaint category Mobile Handsets

Jaxtakart — regarding intex aqua a4 battery

 syed ummar on Feb 7, 2019
Sir/ madam,
I ordered jaxtakart.com intex aqua a4 battery in express delivery still my order not given to courier person status showing order conformed no proper response in call (Always busy) and in mail only automatic response please ask them delivery my product in good and genuine condition. Kindly take immediately step to solve my problem asap....
Complaint comments  Read comments [1]Complaint category Online Shopping

Jaxtakart — product have not shipped/dispatched, no response from support

 Mohd Shahbaz Alam Khan on Feb 6, 2019
I have placed an order on 31st jan, 2019.
It is been 6 days and my product have not even shipped/dispatched from their facility.

I have tried to reach them through the customer support section and they did not even respond to that.

My order i'd is 398996. Either they tell me how long it is going to take to get delivered or they refund my money please.

It feels like the site is fraudulent....
Complaint comments  Read comments Complaint category Online Shopping

Jaxtakart — do not get delivery of my order

 manak soni on Jan 29, 2019
I orders charger cables my order id is #395468 and #395588, and make online payment on my orders. Tomorrow i get sms from company that they deliver my order. But i don't get delivery. My order delivery is pending. Please ask your delivery man where he deliver my order. Please solve my problem and give me reply. I pay rupee, s 298 & 298 for both orders. Please give me delivery or refund me my payment...
Complaint comments  Read comments Complaint category Online Shopping

Jaxtakart — no response to my cancellation request

 somana1960 on Jan 24, 2019
I placed order to purchase battery for my karbonn a92 mobile phone. However after deep inspection into the details, i found out that the battery displayed on their website is for karbonn smart a92 mobile. The battery specifies 3000mah capacity in the description of the product for the above phone.
I require battery of 1600 mah capacity.
I wrote them email on their official email address to cancel the order and refund my money.
They only send standard reply as we will get back to you in 24-48 hours.
The phone is kept engaged all the time. I am worried about the amount...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Jaxtakart — complaint regarding wrong delivery of products

 sumit#123 on Jan 12, 2019
I sumit tripathi r/o house no 826 nangla enclave part 2 nit faridabad haryana 121005. I have purchase some electronic prodcuts of mobile of vivo company from jaxtacart.com on 04/01/2019 wide order no 390694. Prodcts order detail given below
1. Vivo headset for vivo y21l qty 1 pcs
2. Samsung galaxy j7 prime data sync charging cable qty 1
3. Leather flip cover for vivo y21l gold qty 1
4. Vivo charger for vivo y21l qty 1
Total prodcuts cost is 851/-
When i was recvied this box i found that one vivo charger without pkt and when i was plug this into vivo phone...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Jaxtakart — wrong product sending by this shopping site

 Dillip200 on Jan 9, 2019
I have bought a mobile battery from jaxtakart.com site by comparing the model and images which are same as my mobile battery but they named that battery anathor mobile name with different specification and also sending me a wrong battery. After receiving the product, i had contacted with the customer care by phone and email but they saying me that we exchange the product but when i had call after 2 days for confirmation they refused to replace the product. Please analyse the 2 product images and give me a better solution....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Jaxtakart — my order status not received

 Kuber Singh Shaktawat on Jan 9, 2019
I ordered a mobile bettery before 12 days but not yet i order status if not able to give product please refund my money. My order i'd 387761 i believe on on jaxtakart and order 1st time now i think do wrong to give you order now if you not give status of my order i complain on cunsmer care you have not right to do this with customers so please refund my money....
Complaint comments  Read comments Complaint category Online Shopping

Jaxtakart — money not refunded

 Priya#Sneha on Jan 8, 2019
My name is Sohan Lal Sharma and I have ordered a mobile flip cover from jaxtakart. My order no 389658 dated 31 December 2018 was cancelled by your firm due to lack of stock. According to your demand I have already paid Rs 149/- but not received any amount yet. Secondly you neither reply to emails nor anyone pick up the phone number provided as customer care no. I need my money back....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Jaxtakart — product not dispatched yet after payment made (order no.- 387465)

 georgy mathew on Jan 4, 2019
My order is not shipped after repeated requested to jaxtakart customer care. I have paid the amount via netbanking for express delivery. Order number 387465 (panasonic mobile battery) has not been dispatched yet. Contacted Jaxtakart customer care but no response till now. Payment was complete 1 week back. Received order confirmation in my mail. No response from Jaxtakart, poor service. Request to refund the money or dispatch the product as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Jaxtakart — inappropriate mobile cover

 POOJA si on Dec 30, 2018
Ordered mobile cover on 14-12-18. Received bad quality mobile cover on 26th dec. Complained regarding return of bad quality product since it didn't fit my phone within 24hrs of delivery. They asked me to send pictures of mobile cover not fitting which i did. Since then i haven't received any response from them, in spite of them stating they will revert back within 24-48hrs....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Jaxtakart — product cancelled by jaxtakart

 विक्रम सिंह on Dec 27, 2018
Ordered a Lenovo bl259 battery for RS 382.
Order Details
Order ID: 388128
Payment Method: Paytm Wallet
Shipping Method: Standard Delivery

Order was cancelled by jaxtakart and after calling for order they said money will not refund.

Looking for resolution asap

Vikram
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Jaxtakart — order

 modify bikes on Dec 25, 2018
I was order a back cover for lg q6 plus on 17.12.18 and now 25.12.18 no my order was not shipped i pay 150rs online but order was not track and not shipped what is that this is a joke what are you doing return my money now bad company very bad this is not growing quality guys please give my money and do whatever you want to do. My order id #385536 okh that's it...
Complaint comments  Read comments Complaint category Online Shopping

Jaxtakart — wrong product received

 Pramod2525 on Dec 24, 2018
Wrong product received.. Order no - 381206
I have not received micromax canvas 5lite. Q462 battery not received.
Kindly request to replace and send correct product i need model acbir20m03.
Kindly request to do the needful at the earliest.
Order was placed on 2nd dec 2018. And product received after 18 days which was wrong product which is not suitable for q462. If possible redesigning replace the product or else refund the amount. Am not able to use this battery. Kindly revert at the earliest.
Regards,
Pramod...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Jaxtakart — product not delivered and refund not yet initiated

 Krishna Malothu on Dec 18, 2018
Dear sir/ madam,
With reference to the above subject, i have ordered a product worth rs.338/- dated 12.12.2018 bearing order no.383972 n status was order confirmed, but so far product was not delivered hence i requested for refund but no response from the concerned service provider. Kindly look into the issue and refund my money as early as possible.
Yours faithfully,
M krishna
[protected]
Krishna. Malothu@gmail.com...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Jaxtakart — order not delivered #383256

 Raviteja Kumar on Dec 17, 2018
I have ordered a moto e3 power flip cover in jactakart on 9th dec 2018.
Till toady (17th dec), there is no update regarding the order. Shipping not at inititaed. Atleast there is no option to cancel the order. I have raised requiest for a call back as well there is call from the jactakart.
I have been trying to contact the provided mobile number, it is always giving busy tone.
Order no# 383256
Date: 09dec2018

Please let them deliver the product asap or return the paid amount....
Complaint comments  Read comments [1]Complaint category Online Shopping

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