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Jaxtakart Complaints & Reviews

www.jaxtakart.com
1
Updated: May 12, 2021
Complaints 428
Resolved
84
Unresolved
344
So far, so good. Jaxtakart is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jaxtakart will keep up the work and continue to help more customers with their concerns even better 🤝
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Jaxtakart reviews & complaints(428)

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P
Pallab20
May 12, 2021
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Address: 8 Garpar Road, kolkata 700009

I bought a mask. Did not get the delivery. Is this a fraud, should I file a complaint. Please check the attached file of payment. Please Send the mask urgently at
Pallab Ganguly
8 Garpar Road
Kolkata’s 700009

Mail I’d: [protected]@gmail.com
Contact no. [protected]
+1 photos
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    B
    Baljinder Bedi
    Feb 21, 2021
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    Address: Subhash Nagar Dehradun

    Pese le liye delivery kb kroge koi tracking feature available b nahi
    +1 photos
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      J
      janaiah123
      from Powai, Maharashtra
      Nov 30, 2020
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      Order id 603103 you cancil my order on not stock but my refund is not credit due to 27 days negleting my xomplaints
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        R
        Ram Gopal Kuruva
        Nov 21, 2020
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        Address: Jaxtakart, belakoba,near water tank,prasanna nagar,Jalpaiguri,West Bengal-735133

        Date of the incident:-19/11/2020
        my oreder id ;-602951
        tracking id:[protected]
        i recived the charger without any invoice and proper packing
        its almost worth of 300(by searching amazon ) i ordered worth of 899rupees
        i didnt orderd double port charger and i recived with double port and i ordered fast charger there is no fast charger
        its not working also
        please write a review or contact and resolve my problem
        thanking you
        +4 photos
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          2
          2998159f
          Nov 20, 2020
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          Address: Belakoba, Prasannanagar Jalpaiguri Jalpaiguri District West Bengal India - 735133

          My order id is#607011 order contained battery for Lenovo a7000 payment of 489 done Through paytm no response from the company.
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            D
            devarajms
            Nov 16, 2020
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            Address: Jaxtakart, Belakoba,Near Water Tank ,Prasannanagar ,Jalpaiguri, West Bengal-735133, INDIA
            Website: www.jaxtakart.com

            I ordered a battery for my MI MAX 2 phone through jaxtakart.
            Paid 630/- online.
            But they sent me a battery without even a model number and is also not suitable for my phone.
            I informed this Jaxtakart company support team about this issue within 48 hours as per their return policy.
            But they are not responding to mails to start the return process.

            Received a different duplicate battery not suitable for my phone, no return initiation from Jaxtakart company support team
            +7 photos
            Dec 14, 2020
            Complaint marked as Resolved 
            They refunded product price and self return charges.
            View replies
            I have received the not working battery.
            So I want to replace tit with the working one.
            Reply
            devarajms's [Complaint's author] reply, Nov 24, 2020
            Please don't replace sir, we can't trust them.

            Just mail them

            [email protected]

            And tell them you have received a bad battery and return the item as soon as possible.

            They told me to return through registered post, but post offices won't allow us to ship explosive items like batteries, so I informed this to Jaxtakart and returned through DTDC courier and sent them the courier details.

            If you need their address, here it is :

            Jaxtakart
            Belakoba, Near Water Tank
            Prasannanagar
            Jalpaiguri
            West Bengal-735133
            INDIA

            I just returned the battery this week, don't know whether they will refund my money.

            But when I sent them the courier details, they told me that they will take necessary steps and inform me when they receive the item.
            Thank you for your kind response Sir.

            Would you like to tell me how can I contact the Jaxtakart.com people that I have received the bad battery as I am not able to see any way on the Jaxtakart.com website to opt any option to return or exchange the received wrong item & they are also telling on their website that the item has to be returned within 48 working hours.
            So kindly guide in this regards.
            I will be thankful to you Sir.
            Reply
            devarajms's [Complaint's author] reply, Nov 26, 2020
            Don't know whether they will accept a return now, but if you have informed them about return within 48hrs of receiving the courier, there is chance.

            Just mail them and ask.

            I have already given the mail id.

            But don't mention that 48hrs thing first, ok?

            Then comment here, I will reply for sure.
            Jaxtakart refunded both the product price and self return charges.
            Reply
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              C
              Celestine Dias
              Nov 12, 2020
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              I ordered a battery for nokia 6.1 and they give me another battery. But anyway it worked, but only once and they are telling me to return. That takes my time and money.
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                P
                PrakashSO
                from pune, Maharashtra
                Nov 6, 2020
                Resolved
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                Resolved

                Dear Team,

                As you know, raised complaint to the company name as mentioned above still parcel has not been delivered since the ordered date was 2 OCT 2020, and today is 6 NOV 2020.

                Is this terrifying right.
                Jan 21, 2021
                Complaint marked as Resolved 
                they provided me alternate solution against what I had ordered.
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                  G
                  Gaurav Deshpande
                  Nov 4, 2020
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                  It's been 14 days since I placed the order. The product is not delivered yet.

                  Order ID: #599042
                  Date Ordered: 22/10/2020
                  Product: XOLO Omega 5.5 Battery
                  Price: ₹ 530

                  Please make arrangements to refund the paid amount (Rs. 530/-) on below account details:

                  Account Name: Gaurav Deshpande
                  Account Number: [protected]
                  Bank Name: Pune
                  Branch: Pune IFSC Code: CITI0000005

                  Or UPI Pay on number: [protected]

                  Regards,
                  Gaurav Deshpande
                  +3 photos
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                    C
                    Chavan Namdev
                    from Powai, Maharashtra
                    Nov 2, 2020
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                    Address: Chavan Namdev Balu . Jal road nehru nagar cisf isp unit line nehru nagar nashik pin 422101 india

                    Wrong battery purchase me my mobile
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                      D
                      Dranjan3
                      Oct 29, 2020
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                      Address: Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA

                      I bought second-time infinix hot 4 pro battery from the JAXTAKART Order id is 596366. First time battery backup is good but the 2nd time backup is very bad. 100% charged battery is discharged in 3 to 4 hours only. thats why I want to return my order.
                      I also try to contact us jaxtakart on 22 October 2020 at 11 AM through your website contact us sections but I didn't get any reply from your side.
                      than i mail on official jaxtakart mail id ie. [protected]@jaxtakart.com on 22 october 2020 at 04:47PM. but i didn't get any reply after that remail the same 2 to 3 times but didn't get any reply. also trying to contact through the mobile number which is provided on the website. I tried all possible way to contact with the jaxtakart Executives and failed all times.
                      Please help me to return my Consignment.
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                        I
                        Ilmaan
                        Oct 29, 2020
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                        I have bought a battery but this is not compatible with my device its means wrong product is delivered please replace the product
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                          D
                          Dimbadhar
                          Oct 27, 2020
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                          Address: Qr No. E-16/4,At/ Po-Laxmiposi Via-Baripada Dist-Mayurbhanj

                          I like to know that when my ordered item will be delivered? My ordered id is 599281. If not available the ordered item from your end please return my amount which is deducted in bank account and lying in your company.
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                            S
                            Saishahil
                            Oct 27, 2020
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                            Ordered a battery but no shipping I want my refund

                            Address: Shahil 9747233867 ELAMKULAM Service cooperative bank elamkulam Perinthalmanna 679340 Kerala India
                            Website: Www.jaxtakart.com

                            Sir

                            I m ordered a voto v2 battery on JAXTACART and they not shipped my product yet.

                            My order number Order ID: 599461
                            Date Ordered: 23/10/2020
                            Payment Method: Credit / Debit Card / Net Banking / Amazon Pay
                            Shipping Method: Standard Delivery

                            I want my refund back...
                            +1 photos
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                            wolveriya_
                            Oct 27, 2020
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                            The product was received yesterday. But it's not working at all. The battery is not being charged. I want to return the product, but the return option is not available on the website. I just want my money back. Truly disappointed with the product and I want immediate actions to be taken by the concerned company.
                            +1 photos
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                              P
                              PrakashSO
                              from pune, Maharashtra
                              Oct 26, 2020
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                              Resolved

                              Address: Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133

                              Dear,

                              I have ordered Airtel Binatone BMF422 4G LTE Hotspot Portable WiFi Data Card Battery on 02/10/2020

                              Still, the order is confirmed nothing is processed further. Tried multiple times the Customer care number not responded as well as email communication there is no single response.
                              +1 photos
                              Jan 21, 2021
                              Complaint marked as Resolved 
                              this was resolved by them.
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                                S
                                Sanjeet Nain
                                Oct 26, 2020
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                                Today, 26th Oct 2020 placed order for airtel 4g wifi hotspot battery amount 359 Rs. Amount deducted from phone pe and successfully transaction but order number not generated.

                                Please refund back 359 Rs asasp
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                                  S
                                  sakthitrp
                                  Oct 26, 2020
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                                  Address: JAXTA CART ,belakobha ,prashnna nagar, westbengal

                                  October 12th I ordered the Samsung battery for 1099 rupees, so now 13 days have passed since i bought this, so far the order has not been shipped yet, I have contacted customer care several times, but have not responded, so this JAXTA CART website deceives most people, so take legal action immediately.
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                                    I
                                    Indrani23445566
                                    Oct 20, 2020
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                                    My order came from jaxtakart and it was delivered by xpressbees delivery service. First of all, the delivery boy gave my package to another family and i got their package. Then the delivery guy told me it was exchanged so i will return you your product. But the product that came to me was fully opened. The product with which we got excahnged that person fully opened my package. Why is that ?they were supposed to get shoes and mine was battery so i guess by seeing the package only you know that its not shoe they fully ripped my package. I want to either exchange or refund my money.
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                                      S
                                      Shyamala Hande
                                      Oct 15, 2020
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                                      Address: JaxtaKart West Bengal
                                      Website: www.jaxtakart.com

                                      As my item was not shipped for two days I was trying to reach them through phone and email .No response. An alternate number of JaxtaKart was available on google and when I called, this person said the battery is out of stock and will refund the money. He sent a form and it was a google form where I had to enter my credit card number and CVV number. Luckily I had the sense not to do it and I said give me another alternative. He said go to your Phonepe app and there is a To A/c, click on that. He gave me the beneficiary number. Now I know he was cheating me again. I said, I wll give my number and you add. He just disconnected the call. The number is [protected]
                                      Beware and never buy stuff from this website!
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