Amazon India Complaints & Reviews

I have ordered a mobile phone with exchange offer, amazon on the day of delivery cancelled my order citing the technical issues and asked me to order again. When i tried to order again the same product was costing me 5000 extra amount.
I have contacted the customer care several times but they do not have any solutions for it. I am also attaching the screenshots for ready references.
My order id is:[protected]

My son Rahul banka has ordered two tempered glasses for mobile S7 Edge And galaxy S 6 In July and aug. I have received the glasses but they are not fitting in S 6 and S7. Now the return date is over and I have tried so many times to call the customer care but of no use. It's written on the box S7 and S6 but the size is bigger. Tell me what to do.

Order[protected]
Refund not received for the last three months. Several attempts were made and were issued( almost 4 times). No refund till date. again same status. same formatted reply
I understand ... patience highly .. appreciatied... bla bla...
Want the refund ASAP and clearly want the reply what maakes it delayed

Dear sir/ ma'am, i am writing this mail with complete apathy and disappointment of amazon team. They don't value the promises they makes and make harassment of customer. I purchased a power bank of mivi company which is faulty where they are denying to pick from my address and asking to courier with deadlines, however they promise hassle free return. I hope this forum will help and will take corrective actions.

I purchased a power bank (Order id[protected] dt 8-oct) from company which is faulty neither getting charged not its charging its charging properly, so i made a return on 18th nov. While returning i found that amazon asking to courier to their address and not picking from address. I spoken with their customer team (Chat) where they refuse to pick from address as they don't have the courier service in city like delhi. They shouldn't sell the product if they not have services.

I told that i am working person and wouldn't able to courier in short deadlines but they denied and asking the item should reach by 24th nov at hyderabad. The lady was only replying with same copy paste answer without addressing my issue which made me frustrated badly.

After been fed up, i asked to arrange call where the call received and immediately disconnected. I tried multiple attempts but the ivr also sounding wrong "we couldn't find your order and disconnected.in few minutes they blocked me on both mode they made my situation so miserable and feeling helpless and cheated.

If online portals will perform such misconduct where the customer like make contact to make his point. Second they are breaching to their promises also making denial of services even after getting paid. Their polices are only for their ease of business not concern to customers.

Request to help me in resolving the issues.

Regards
Shabab rizvi

My name is prashant dhokiya. I buy samsung on 7 pro mobile in amazon. Product offer is 15% cashback means 1348 rs but amazon mail me t&c is not for samsung on 7 pro. I checked all the detail of my product but t&c is not shown in amazon. I experienced that amazon cheat the customer. If the offer is not for samsung on 7 pro. Then why this offer is seen under the samsung on 7 pro mobile.
Amazon cheat the customer.
[protected]@gmail.com

I have parched
Sheeba scaio07 all-in-one multipurpose liquid polish (200 ml) on 6th nov. 2017 and its delivery date is 15th nov 2017. But as said its deliver at my home. But courier boy not delivery at my home and he call me at another place. I dennie for it. And complaint about it amazon. Investion say and my order return. This is work many time done. Still my 4 order return for this type of work. Always i try to contact amazon to say about it. They say that ur order deliver as on time but not deliver

My sister had ordered brown bear mens wallet 20-25 days before. (Product # #[protected]. But amazon had send woodland wallet in the brown bear box and that too was very rough, damaged and used one. We are trying to get connected with amazon i had already sent mails to amazon regarding this and the same product is already given for replacement.
But its been more than a month we haven't received a original product yet. Amazon don’t even give us proper info about product neither they message or call back us. We had already made payment of this product and it seems like amazon is cheating with their customers. Is this way amazon deals with their customers.?? When will i get my original product.??
I think i feel buying on ebay & snapdeal is good and most important thing is they care for their sellers. Amazon is one of the worst seller i have come across. I just hope i will get the product as soon as possible

Dear sir
I had ordered one saree through amazon...
And within 2 hrs i cancelled my order
But still they sent me saree...
Later after i refused the product..
And called customer service that...
Refund myoney...
They told me that u r money will be credited in u r account... Still it's one month i didint got my money...
And when i tried customer care.. The automatic cassette reply that we are unable to track u r oreder...

My order id is[protected]
Plz help me

I had raised refund request for two product for two order at amazon site. When courier person from amazon came for pick up, he did not know which product he need to pick, he told us that you give me both, i will upload at amazon site. And he gave tracking id [protected]. When we check the site, there was update for one product only. We immediately raised an concern to amazon customer care. They told us wait for 3-4 weeks, i will get me refund back, but now its 3 months. There is no response from their site. There are really going very irresponsible/careless about customer service.

My name is suchitra ammannavar i have ordered infocusm535 on 15 november 2017 and it was failed by u and u people have deducted 3000rs from our account and u have told me that u will pay it back but today is 18 nov 2017 u have not paid us money so i request you to pay or else sent that delivery to us please sent any information regarding this. I[censored] will deliver than remaining money i will pay after deliver or please pay money soon today itself. My order is on my name only.

I bought an Apple iWatch from Amazon on 15 Nov. There was no message on the page nor when I was doing a payment to the product that the item is non refundable. Now when I try to return this product there is no option. Amazon is trying to fool the customer. Please help I want to return the product. I tried to get help from customer care but no use.

Sir my refund not received in my sbi bank account [protected] issue by amazone 8nov2017 the authorization code (Refund reference number) for transaction is 333988 amazone customer care say its reflect in your accaount in 16nov2017 but money not come in my account please help me contact no.[protected] and this is amazone order id order#[protected]

Dear team
M booked redmi 4 mobile by amazon on 17 oct and amazon deliverer on 25 oct after 1 week my mobile is totally dead so i want to replace. Than m call on amazon and mi custome care and visit on mi service but mi service say your product liquid damage recive by amazon so talk to amazon and amazon say talk to mi for repair but no any resolution for this product mi say no any sticker available on this mobile and no any liquid on motherboard only body black so pls replace or repair it.

In description its mentioned with curl rod is available with the gym set but after the delivery there was no curl rod in the package. .i have got neck pains because of doin shoulder workouts in straight rod .i need compensation for this .orelse sure iam gonna file a case for this

Hi there,

In the past year i have ordered g5, lenevo power-bank, mi smartwatch,

For replacing my faulty g5 it took me 3 months calling customer care daily and making them to resolve the issue i thought it happens and let it go,

Received lenevo power-bank which never worked from the date i ordered it raised complaints made calls, no response from any one.

Still i dared to order from amazon one more time, ordered mi smart watch and received a local watch with no brand in a awfully packed box.

Finally couldn't resist to write this down ridiculous services being delivered by amazon personal views.

I have placed order on amazon.in for moto g5s plus (Lunar grey, 64gb) for my wife birthday order #[protected] but received a fautly product then i had esclated the issue to amazon team
They send me replacement order order #[protected] and took back the first order.
When i had check phone it had to issue with sound and sim slot one it was not working

I had esclated the issue again to amazon they told me to downlaod app and will verify via test then only can take a return request

Finally they found this device is also fautly they told me they will arrange a revese pickup of the product

And process the refund once they received a device.

Pickup boy comes and while verify the imei number found that the number is not matching.

Because amazon had wrong mentioned the imei number of first device was already pickup and then only replacment order was sent.

So the pickup was got cancelled because of amazon mistake then i gain i had called amazon team to help me

The person call ketan told me he had handle this kind of cases many times he will make sure the pickup is arrange with right imie number he send me the below email

Message from customer service
Hello arvind

I am ketan from amazon team india

This is regarding your order no:[protected] and the concern being pickup not done

As per our conversation, i have escalated your issue with our amazon transportation services, made a new pickup for your product moto g5s plus (Lunar grey, 64gb) on 17th nov with your

Tracking id[protected] that the imei number of your product which is scheduled to be pickup is [protected].

If you face any problem regarding your pickup, you can show this particular mail from the amazon team so that the pickup agent can verify the imei i. E. [protected]

But next day courier boy call me and tell me that imei number for pickup is still different so i am cancelling the pickup again and he had cancelled the pickup.

So i got frusted that what is happening how can such a big company can mistake twice.
I had called again and spoken to prabhakar a agent he was not able to anwer my question then my call was connected to team leader premal.

She promised that pickup would be done by today 7pm any how but she was also a lier all the people i have spoken were a lier.

Premal send me the below email:-

Hello,

I am premal from amazon leadership team,

I am writing to you about your order[protected] for moto g5s plus (Lunar grey, 64gb)

I understand your concern regarding the pick up issue with this product.in addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Hence to help you with this i have contacted the ats courier team and requested them to pick the product today only on urgent basis with the tracking id[protected]. Its my humble request to you kindly wait till 7pm today as the agent has confirmed the pick up will be completed today.

Fraud people they write in email that your feedback is helping us build earth's most customer-centric company.

### such a big lier don't trust this fraud my money has been stuck with them.

If my product is not returned before 24th november, 2017 then my money will be stuck with this fraud company for ever.

I think i will have to file legal cases to get a refund from this cheater they never keep their words.
Amaonz.in is a fraud company

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

Seven refunds of rs.949, rs.764, rs. 849, rs. 509, rs. 509, rs. 764, rs.
898 (Total=5, 242) was successfully processed on 25th september, 2017 and 27th september, 2017 to my account by amazon. This amount should have been credited to my sbi account by now, but i have not received the refund yet.

I have called the state bank of india customer service and also the state bank of india branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action has been taken yet.

I confirmed with amazon and they had successfully processed the refund.

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
My refund reference numbers which were provided by amazon are:
Rs.[protected]
Rs.[protected]
Rs.[protected]
Rs.[protected]
Rs.764- [protected]
Rs.764- not provided (Please track)
Rs.509- not provided (Please track)
My account no is [protected].

Since it has already been two months since the refund has been pending, kindly do the needful as soon as possible.

I purchased a lenovo ideapad 320e 80xh01gkin and received the same on 03.11.2017. On 06.11.2017 i came to know that the touch pad is not working. I tried to return the same using return option of amazon. But in my amazon account only first two steps of return out of total 3 steps allowed and technical support option was shown. I tried several days and on 17.11.2017 i found that the return option was closed. Now i am helpless. I want to return the laptop. Please help me in this regard.

Order date: 29.10.2017
Order no. :[protected]
Sold by : cloudtail india private limited

Thanks and regards

Kamal sarma
Supdt. (Fin.)

Lgbi airport
Guwahati
Pin-781015

I purcahsed a gift card worth rs. 3000 on 18th 1june 2017 which was accidentally lost/stolen. The amazon order id is #[protected]. The barcode on the gift card box is xoologhot.

I contacted amazon several times to track the card or block it and transfer the balance to amazon pay. All the time i am hearing only one response that without gift crad id, they can't help me. Now if i had the gift card id, why do i need amazon? The card is physically lost so i dont have any records.

All that amazon offered me in this scenario is grief and hassle and nothing else.

Harshada yadav

Amazon is full of cheap sellers, they will never deliver you the exact product instead they will keep on sending different items again and again until you get tired of it. I am too a victim of such an incidence, recently, i have come up to a conclusion that amazon is fully cooperating such cheap sellers and protecting them with not publishing the negative reviews of genuine buyers.

I am totally frustrated with amazon.in activities and have decided not to buy anything from amazon.in again. They are not letting me publish my buyers rating and review, every-time they reject my comments and rating, just to protect their cheap sellers.

Amazon has wasted almost 1 month of mine and still i haven't got the exact product which i had bought. They have wasted almost 1 month in sending and returning the different products and still they have failed to deliver the exact product even after 4 consecutive deliveries. What a shame! What kind of quality control team and sellers they have?

Order#[protected] symbol men's casual boat shoes - 9 uk/india (43 eu) (Az-ky-100a)- "symbol" brand shoes sent me the same differnt item against my purchased item, it seems their quality control guy have colorblindness issues, i ordered completely grey color shoes but they sent me navy blue color shoes twice. Wasted almost 2 weeks of mine in returning/replacing and refunding.

Order#[protected] ants men's tan boat shoe - this cheap crap local shoe maker brand - "ants", sent me complety different product, as the product itself describes it's color "tan" but this cheap seller sent me the same shoes twice, same navy blue color shoes, repacked it after the first return. The shoes are completely different in color and design, quality is completely cheap, i bought it for rs. 1599/-, but the shoe looks like a roadside item, which can be bought for rs. 300-400 from local road side sellers.

The most frustrating part is that they sent me completely different item twice, each order and amazon.in is not even letting me publish my genuine ratings &review of this crap product as i have decided not to return this crap shoes to the seller again. As i am tired of such repetitive malpractices by amazon.in sellers, four consecutive wrong deliveries by amazon. What a shame.

Now, i am tired of buying, returning and then doing the same activity again and again and wasting my time and money. Finally, you have won amazon.in.
I am tired of shopping with you amazon.in and have decided not to return my last delivered wrong product and neither would do any further shopping with amazon.in.