Amazon India Complaints & Reviews

Dear Sir,

I ordered a Dell New Inspiron 3525 Laptop, AMD Athlon Silver 3050U, Windows 11 + Office'21, 8Gb Gddr4, 256Gb Ssd, Radeon Graphics, 15.6 Inches (39.62Cms) Hd Anti Glare (D560766Win9Be, 1.68Kgs) on Amazon.com

Sold by: Appario Retail Private Ltd Laptop on 15th July and received it with the following issues on the 1st day itself:

1. The laptop was completely discharged
2. The keyboard wasn't working, different keys had a different command.
3. Non Functional Mouse Pad
4. The Laptop kept hanging time and again
5. Now the screen has stopped functioning

I made a video review the same day, within 30 minutes of the delivery, requesting a replacement, which they have conveniently removed. I never received a call or the option to return it. The product still covered by warranty.

Dell company is not covering it under warranty.

I'm really feel regret to write a complaint on Amazon India regarding deceiving a consumer (me).
Recently I had ordered multiple items in Amazon India app.
In app it shows my pincode is eligible for door step delivery. so as it is eligible I placed multiple products and it's a prepaid pay.
It showed my product's may deliver within 3 to 4 days, but as the delivery day comes, The delivery agent called me and said me that your are not eligible for door step delivery because he didn't came to my village before in since 3 years.
So as a reasn of him not willing to come to my doorstep delivery he asked me to come some other place to receive the product.
Then immediately I called to Customer care regarding his behaviour and the CS assured me not to go anywhere as the prior complaint raised against him.He will for sure come to your door.
Delivery agent again called me and I said to him everything conversation with CS but still he refused to deliver.
He said that "If you need your product come to me otherwise I'm gonne return to seller.
This is the not first time happened to me, whatever I ordered it get cancelled due to that delivery agaent but in the app it showing my address is eligible for delivery.
I had raised many complaints to CS but no use as they say same drama dialogue, for sure it will deliver, we are raised a complaint against the delivery agent we are closely following up your issue
As they aren't able to deliver my product and I spent much time of mine about this which is most valuable to me.
And felt anger, depression, deceiving a consumer and even lost a faith, even my health is not supported due to this tension.
I'm enclosing the ticket numbers below.
62181678
659545

I ordered from Amazon order id:[protected] and I received only box main sunglass is missing in box. Price of product is 3469/- please I request you please give me my money back

Sir mane ek (renewed) Samsung Galaxy f41 Black colour ka oder kiya tha Jo mujhe 2 August 2022 ko Blue Colour ka mila or damage mila hai or Screen bhi fuli hui hai mane Amazon Customer walo se call kiya to Unhone meri Return laga di or mere pass Return laga dege ke bad mere pass 2 din Company ki or se msg Aaya hai ki Aaj Aapka Oder Delivery lene aayega fir Aaj 6 din se mere pass Delivery boy pickup lene nhi aa rha hai or Jo msg aata hai Unke delivery boy ke number hai us pr mane call kiya tab Delivery boy ne mere ko kaha ki Tumhe jaha sikayat karni hai kro me ye oder Return le kr nhi jauga mere pass Amazon Se Pickup lene ke msg bhi aate hai Your AMAZON package with AWB [protected] will be picked today by agent [protected] - Delhivery

Sir,
Iam hafeez, iam a student, still studying sir. Some one who message me that the online money make you want to save the orders hee said. I isssint listen to his words sir but he was message me again and agin sir so i tried sir. But i lose money sir 6000it freezed sir, hee would not unlocking amount sir, what I want to do not understanding sir,
So please sir take action please, they are playing with people sir who are poor or middle range family sir, please take action over that.
I hope you may take action and recover soon money which is freezed.
Thank you.

Dear sir/mam,
I have recieved a 14 digit coded gift card of Rs. 3000. But I am not able to redeem it as it says that i need 16 digit code to redeem.. I feel like cheated.. Please Help me..

Thankyou!

I had purchased Nykaa gift card worth of 1000 Rs at Amazon on 31st July 2022 and order no at Amazon[protected] and iam unable to redeem the gift card at Nykaa stores and iam getting invalid gift card error and i spoke to Nykaa and they replied that they dont sell gift card at amazon and i contacted Amazon multiple times and all they say they are not able to help and they cannot cancel the gift card. I have attached order confirmation...

I bought mobile from amazon in Bengaluru. But due to charging issue i want to return to this product. I have complained to costumer care regarding this issue and they said provide technician at 6 august 2022. But 6 august technician called me for Lucknow location.
Then I called customer care again for this issue and said please provide me technician at Varanasi location and they said ok.
Now I am at Varanasi location they are saying that we will return mobile only Bengaluru location.

I ordered the item from amazon and they sent the different item. When i asked for the refund and they took my item and not they are saying they cant give the refund. Help me

I have prebooked the device and yet people just casually buying the same product after 4 days post pre booking are getting a quicker delivery date.

I spoke to customer service yesterday 8th and was given confirmation that I will receive it by 9Pm on 8th. .that did not happen and I've suffered heavy loss
And today morning 9th when spoke to customer service they were sarcastic the supervisor even told me to cancel the order but refund will be initiated after the status of the delivery is not ready to be dispatched (which it has been for 2 days )

Extremely rude and sarcastic behaviour. I'm a member of OnePlus Red cable Pro community and they will hear about it formally . So will consumer protection

I ordered some product from an online shopping, then I returned it, then the money came back from the company from which the product was ordered, but my account is not showing the entry of money.

I ordered Mobile from Amazon but he sended faulted mobile phone and now he is not respond properly and not give refunds I request please do something

Your return pickup is scheduled for Aug 1 7-7p.m. the carrier for this pick-up did not contacted me & updated the status as return pick up verification failed . Please arrange ti reschedule for return pickup & refund my money.

I ordered a phone on sale with an exchange offer on Amazon on 5-Aug-22. They claimed on their website that it will be delivered in 1 day, i.e. 6-Aug-22.
It was a prepaid order. The phone was priced at INR 50, 099 and after discounts and exchange, it costed me a little more than INR 27.000

The product was shipped by the seller on 6th morning and it was out for delivery. The delivery agent did not reach my location and marked the status as delivery attempted, WITHOUT ACTUALLY ATTEMPTING IT. I called customer service multiple times and was given the assurance that there might be some issue with the system, it doesn't generally happen, and we will get in touch with our logistics / delivery team and ensure the delivery happens by tomorrow, i.e. 7-Aug-22.

I understood that there might be an issue. The same drama with delivery and the customer service team happened the next day as well. And the next day as well i.e. 7th Aug and 8th Aug. Infact, the delivery agent, after I was calling him about 100 times a day, he picked up the call on the 8th of Aug and told me he has my package and will be delivered to you later in the evening.
However, he never came. The CS team and escalation team said we are closing observing your order, raised complaints and an action will be taken, and our priority is your delivery so be assured that it will be delivered asap. ALL LIES.
Then, late in the night, at around 12, the order was marked as return to seller. Remember, it is a prepaid order along with an exchange for a phone which I am already using. I had deleted all the data from it already since it was supposed to reach in a day. So, when the order was marked as return to seller, I called up CS team again, and they again assured me (in order to avoid my call I am assuming) that it will reach by tomorrow. Lies and lies on my face. I hope the call recording is there and you can take action on that.

Now, instead of reshipping it, they are asking me to place the order again, before the refund has even been initiated. The website still says 1-day delivery to which I am really skeptical about.

I had been in conversation with customer service for more than 6 hours in total which has caused a lot of mental anxiety and harassment to me. Their lies have bothered me a lot since I was being polite and trying to understand the root cause of the issue.

I have ordered "ASUS ROG Strix G17 (2022) gaming laptop" from Amazon India seller "World of Ninja" which cost two lakh five thousand rupees and I received completely different laptop from Amazon India seller which cost fifty thousand rupees. I have tried for its return for around 5-6 times till now but every next day of creating a return the return gets cancelled automatically without my consent, tried connecting with customer care also for multiple times but this haven't solved my problem.

This is the link of laptop i ordered
https://www.amazon.in/gp/product/B0B3DPGJJ3/ref=ppx_yo_dt_b_asin_title_o00_s00?i...⇄

I buy ac stabilizer but in 8 days the stabilizer not work then i call amazon customer care for replacement on 30 july he speak me ok its replace but still now no replace .I also call many time but no response . My problem not solve my ac network without stabilizer and also too much hot these days.
I never buy again and nobody buy from Amazon .
Mobile no. [protected]

Hi,
I had purchased alag refrigerator, received today, my family group was to small in size, i tried to replace the product, but they informed me not possible.
I am ready to pay extra for transportation as well.
This was not informed in the website that, return was not possible.

Olá, levei um golpe de quase 5mil e preciso muito desse dinheiro de volta! Estou desesperada por ajuda! A plataforma promete pagar bem, mas me cobrou um valor muito alto e tenho de pagar para poder pegar meu dinheiro de volta!!! Mas não tenho mais da onde pegar dinheiro!!!

ORDER #[protected]

I received damanged product again from amaon and amazon customer care talked rudely and didnt gave me resolution.

They says I was lying. It was rude and pathetic way of handlling their old customer.

Please help me something about it. I dont know where to go but end up entering complaint here. Please help me.

I have bought a laptop from amazon for 62k. Firstly the order got delayed. When the delivery guy came, he was in hurry.. he did not even opened the product ( as it was an electronic product) and ran away. when i opened the box, I found it is a fake product .. the laptop was a used one and the screen was broken.. Immediately i called customer care and they assured me that the product will get returned and money will get refunded ..there was no response for nxt three days.. i called again and they said they will pickup the laptop by 6th aug.. I waited till 6th august. till evening no one turned up to pick up the laptop. I checked my amazon application and there was a note saying that the return is cancelled as customer refused for that and house is locked. I was surprise to see this comment.. as i did not receive any call from any delivery agent regarding the return. I called again customer care and they have raised again a request and promised me to the product will be picked up by Monday.. Till now i have not receive any call regarding the product and when i checked the application, i found the return was canceled and the reason was same. Customer refused and house was locked... they themselves cancelling the return and blaming the customer... my amount is stucked at amazon. amount is quite big for me. i need to pay to credit card company and if i dont pay on time, i ll have to pay the panelty... who will be responsible for that... it seems to be a fraud..

dharmendra singh
[protected]
[protected]( from this number i have ordered)