Amazon India Complaints & Reviews

I bought mobile from amazon in Bengaluru. But due to charging issue i want to return to this product. I have complained to costumer care regarding this issue and they said provide technician at 6 august 2022. But 6 august technician called me for Lucknow location.
Then I called customer care again for this issue and said please provide me technician at Varanasi location and they said ok.
Now I am at Varanasi location they are saying that we will return mobile only Bengaluru location.

I ordered the item from amazon and they sent the different item. When i asked for the refund and they took my item and not they are saying they cant give the refund. Help me

I have prebooked the device and yet people just casually buying the same product after 4 days post pre booking are getting a quicker delivery date.

I spoke to customer service yesterday 8th and was given confirmation that I will receive it by 9Pm on 8th. .that did not happen and I've suffered heavy loss
And today morning 9th when spoke to customer service they were sarcastic the supervisor even told me to cancel the order but refund will be initiated after the status of the delivery is not ready to be dispatched (which it has been for 2 days )

Extremely rude and sarcastic behaviour. I'm a member of OnePlus Red cable Pro community and they will hear about it formally . So will consumer protection

I ordered some product from an online shopping, then I returned it, then the money came back from the company from which the product was ordered, but my account is not showing the entry of money.

I ordered Mobile from Amazon but he sended faulted mobile phone and now he is not respond properly and not give refunds I request please do something

Your return pickup is scheduled for Aug 1 7-7p.m. the carrier for this pick-up did not contacted me & updated the status as return pick up verification failed . Please arrange ti reschedule for return pickup & refund my money.

I ordered a phone on sale with an exchange offer on Amazon on 5-Aug-22. They claimed on their website that it will be delivered in 1 day, i.e. 6-Aug-22.
It was a prepaid order. The phone was priced at INR 50, 099 and after discounts and exchange, it costed me a little more than INR 27.000

The product was shipped by the seller on 6th morning and it was out for delivery. The delivery agent did not reach my location and marked the status as delivery attempted, WITHOUT ACTUALLY ATTEMPTING IT. I called customer service multiple times and was given the assurance that there might be some issue with the system, it doesn't generally happen, and we will get in touch with our logistics / delivery team and ensure the delivery happens by tomorrow, i.e. 7-Aug-22.

I understood that there might be an issue. The same drama with delivery and the customer service team happened the next day as well. And the next day as well i.e. 7th Aug and 8th Aug. Infact, the delivery agent, after I was calling him about 100 times a day, he picked up the call on the 8th of Aug and told me he has my package and will be delivered to you later in the evening.
However, he never came. The CS team and escalation team said we are closing observing your order, raised complaints and an action will be taken, and our priority is your delivery so be assured that it will be delivered asap. ALL LIES.
Then, late in the night, at around 12, the order was marked as return to seller. Remember, it is a prepaid order along with an exchange for a phone which I am already using. I had deleted all the data from it already since it was supposed to reach in a day. So, when the order was marked as return to seller, I called up CS team again, and they again assured me (in order to avoid my call I am assuming) that it will reach by tomorrow. Lies and lies on my face. I hope the call recording is there and you can take action on that.

Now, instead of reshipping it, they are asking me to place the order again, before the refund has even been initiated. The website still says 1-day delivery to which I am really skeptical about.

I had been in conversation with customer service for more than 6 hours in total which has caused a lot of mental anxiety and harassment to me. Their lies have bothered me a lot since I was being polite and trying to understand the root cause of the issue.

I have ordered "ASUS ROG Strix G17 (2022) gaming laptop" from Amazon India seller "World of Ninja" which cost two lakh five thousand rupees and I received completely different laptop from Amazon India seller which cost fifty thousand rupees. I have tried for its return for around 5-6 times till now but every next day of creating a return the return gets cancelled automatically without my consent, tried connecting with customer care also for multiple times but this haven't solved my problem.

This is the link of laptop i ordered
https://www.amazon.in/gp/product/B0B3DPGJJ3/ref=ppx_yo_dt_b_asin_title_o00_s00?i...⇄

I buy ac stabilizer but in 8 days the stabilizer not work then i call amazon customer care for replacement on 30 july he speak me ok its replace but still now no replace .I also call many time but no response . My problem not solve my ac network without stabilizer and also too much hot these days.
I never buy again and nobody buy from Amazon .
Mobile no. [protected]

Hi,
I had purchased alag refrigerator, received today, my family group was to small in size, i tried to replace the product, but they informed me not possible.
I am ready to pay extra for transportation as well.
This was not informed in the website that, return was not possible.

Olá, levei um golpe de quase 5mil e preciso muito desse dinheiro de volta! Estou desesperada por ajuda! A plataforma promete pagar bem, mas me cobrou um valor muito alto e tenho de pagar para poder pegar meu dinheiro de volta!!! Mas não tenho mais da onde pegar dinheiro!!!

ORDER #[protected]

I received damanged product again from amaon and amazon customer care talked rudely and didnt gave me resolution.

They says I was lying. It was rude and pathetic way of handlling their old customer.

Please help me something about it. I dont know where to go but end up entering complaint here. Please help me.

I have bought a laptop from amazon for 62k. Firstly the order got delayed. When the delivery guy came, he was in hurry.. he did not even opened the product ( as it was an electronic product) and ran away. when i opened the box, I found it is a fake product .. the laptop was a used one and the screen was broken.. Immediately i called customer care and they assured me that the product will get returned and money will get refunded ..there was no response for nxt three days.. i called again and they said they will pickup the laptop by 6th aug.. I waited till 6th august. till evening no one turned up to pick up the laptop. I checked my amazon application and there was a note saying that the return is cancelled as customer refused for that and house is locked. I was surprise to see this comment.. as i did not receive any call from any delivery agent regarding the return. I called again customer care and they have raised again a request and promised me to the product will be picked up by Monday.. Till now i have not receive any call regarding the product and when i checked the application, i found the return was canceled and the reason was same. Customer refused and house was locked... they themselves cancelling the return and blaming the customer... my amount is stucked at amazon. amount is quite big for me. i need to pay to credit card company and if i dont pay on time, i ll have to pay the panelty... who will be responsible for that... it seems to be a fraud..

dharmendra singh
[protected]
[protected]( from this number i have ordered)

I ordered mobile on July 24th. The delivery date is Aug 4th. Delivery agent had not delivered the product that day saying it's been already 8:45 hence cannot be delivered. But the next or till today Aug 8th the product is not delivered even though after so many calls to customer support. Customer support is not useful. Not a single person is taking responsible for the product delivery. They were saying it will be delivered in few minutes or by EOD. But still I didn't received my mobile.

An item I ordered (Order#[protected] was to be delivered by yesterday i.e. 6th August between 3PM to 7 PM at my home address under the same day delivery guarantee. It was not delivered and since yesterday, I have been conversing with multiple customer support executives over chat as well as call (5+ to be specific) but with no valid support or solution.

All of them are providing with the same generic templatized response - "We have raised the ticket OR It will be delivered as soon as possible OR The issue is expedited at high priority", etc. etc. Couple of executives even told promised me the product will be delivered today i.e. 7th August by 9 PM over a recorded line and confirmed that the product will be delivered.

There is no status update as well on the order page and the last update I can see is at 12:29 PM 6th, which says - "Package arrived at the final delivery station, BENGALURU, IN" and "On the way but running late"

The package originated from Bangalore, and has reached the nearest delivery station of the destination address (bangalore) as well on 6th August itself. This is mental harassment and severe event of irresponsibility from Amazon's side without showing any remorse or any genuine effort to resolve the issue.

On the date of 7th august 2022, I ordered a product from amazon india.
Next day they cancelled my order without asking me,
when i complained to customer care they told me that it was error from seller so thats why seller cancelled order.
amzaon customer saying that three
is nothing can do.
this is happend with me for 2 or 3 times.
here is the product order details

Order #[protected]

Order #[protected]
Placed on Sunday, August 7, 2022
Item Subtotal: Rs.498.00
Shipping & Handling: Rs.40.00
Promotion Applied: -Rs.398.00
Amazon Pay balance: -Rs.140.00
Order Total: Rs.0.00

Actually product should be delivered by Aug 3rd. But till now I never received any response from Amazon or not even the product. Very bad customer support. Not a single person is taking responsible for delivering the product

I ordered a mobile phone using a credit card which had an offer of 10% cashback upto rs 2500 on mobiles.

It was mentioned that cashback will be credited after 24hrs of item getting shipped. I called Amazon customer service multiple times when I didn't receive the cashback.
They asked for proofs regarding the transaction to confirm whether I used the correct card and I shared all the proofs.

I was promised that I would definitely get the cashback and wait till the order is delivered. I asked them I haven't received the cashback, shall I cancel the order. They told you need not worry the cashback will be credited soon and they will give me a call back in 2-3 days to confirm. But I didn't receive the cashback or a callback and when I called again, they told wait for another 3-5 days for the resolution and I will get a callback. Again I didn't get any callback and called them after 5 days. Now they are telling that the mobile I ordered was not eligible for the cashback.

Initially they promised that I will get it and asked me not to cancel the order. Then, I called them during the return window and I was told, sometimes it happens due to backend issue and I should get it as I am eligible for the offer. Now, they are saying that am not eligible and they can do nothing. Since return window is also closed and am left with no options.

I bought this Samsung tv 22 june 2022 when product is come installation service boy open the box tv is broken no mark any code even not Samsung logo and not working i complaint and Amazon accepted but now its 1 month no one take back this product every time delivery service man cancel this order i phone every 3 days its almost 1 month now please help me tv price is 35999

I have ordered items from Amazon order ID[protected] on 29 July 2022, till the date items was not received by me but on tracking it shows items delivered on 06 August 2022, customer service of Amazon is very hopeless and very critical to connect them . Amazon should be banned in india.making frauds with customers.