Amazon India Complaints & Reviews

I had ordered Hammer solo pro true wireless earbud with order number[protected] on 9th july from amazon app. But this earbud has some technical issue so we placed a return request on the 10th of July, pick of the item was scheduled on 11th July. A delivery person visited us in morning around 10 am and asked for pick up from amazon with order in the name of ragini, we handed over the item with all its belongings ( box, earbud its case and packet of amazon) to that person. And on the same day around 2 pm another person visited us from amazon and asked us for a return pick-up. We said that we have already done the same in the morning. After that when we checked the status of our product on amazon there we get to know that on 12th July our return was canceled automatically. Then we get to know the whole fraudgery, we lost our product as well as our money. From that day we are continuously reporting the issue to the customer service people but they didnt taken any action.

Placed an order for a mobile phone as a birthday gift, which was scheduled for delivery today. The phone had a flat discount on exchanging the old mobile phone. However, the delivery agent without even visiting the address cancelled the order mentioning the old phone does not meet the requirements. Now, they would neither accept the request for redelivery and paying money in advance was a mistake, but won't expect the other person to pay for the gift. Now have to struggle for a refund including the 100INR, which Amazon charges for exchange and pickup.
This also shows how vulnerable Amazon delivery service is that the delivery agent can cancel the order without the pin or otp sent to the customer.

I purchased a Samsung charger recently, and it isn't working properly. I raised a complaint, and the customer care service advised me to visit the nearest Samsung customer care store to get it fixed or contact them again after the visit.

The Samsung store representative said the product is duplicated, even though I've paid 1200 INR for it. So, I came back and texted amazon customer care services.

After contacting Amazon customer service again, the representative said I'd bought the fake product. But, instead of processing a return/refund, they started convincing me that the charger belonged to some other company when clearly, I purchased it from the 'SAMSUNG' brand.

I've been stuck in this situation for a few weeks now. Therefore, I request you advise the concerned & help me in getting it replaced at the earliest.
Sincerely, I purchase products from AMAZON because I trust them.

I've attached the invoice

It’s been 11 days I’ve been in contact with Amazon customer service, they told me account is been on hold it will be unholy soon but it’s been 11days today they told my account has been closed without even asking my permission. There was a refund of 5000 pending on that account and they closed it without paying anything. The way they treated the customer was not right, i[censored] can please do something.. it was my moms account The id was referring to this number +[protected], my number is [protected]

Product : Mi 10000mAh 3i lithium polymer powerbank
From : Amazon
Order number :[protected]
Order date : 11 june 2022
Seller: Appario retail pvt ltd

The product delivered is damaged from all corners and already bulged. Most probably it is used product. I do not expect such a service from reputed company like you. I request you to kindly look into the matter. Replacement of the product or refund will work.

I ordered a Kangaro Heavy Duty Stapler DS-23 S 24 FL which was delivered to me on July 16, 2022.

Order#[protected]

I wanted to replace the product as the quality was not upto the mark and the size was too big.

However the return pick up is repeatedly being cancelled for no reason, which is stalling the return and I am running out of time.

Please see to it ASAP.

I ordered the product Orginal mi basic in ear headphones with mic from Amazon in 01/07/2022 with the order number[protected]. The product delivered in 08/07/22. But the delivered product is different from i order also the quality and colour. The cost of the product is 399. So I returned it and the delivery boy collected the product from me.With the company policy they assure that on or before 5 working days need to refund the amount. Unfortunately I don't credit the amount (21/07/2022)

I lost my money around 23000 rupees by completing 7 task by the Mall shopping online by Amazon.

I have called regarding the return of my order which was to pickup by 18th july but glumly the pickup was late so I decided to call Amazon on 19th .I esclated my call to senior and he behaved rudely to me by saying that we are providing exception to your case otherwise we don't get items return .I told him to get the pickup tommorow . but he said it's not possible and we will pickup it by 23 .i told him i won't be available.He suggested and forced me to tell my neighbours

I received my order… few parts are missing, few are damaged and few are of low quality… m chasing everyday to return the product but everytime they cancel the pick up

I have purchased a product from amzon worth around 6000 rupees few weeks back and cancelled it due to some reasons . But i haven’t received refund till date

This is my order in #[protected],
this was delivered on cod method and there was no amount on outer package and delivery boy asked for the amount of 1250 and the invoice inside the package was 900 he used unfair practices and i want action against that boy

I have taken a 1 month subscription for kindle unlimited and it ends on 19 july 2022 i dont like it i don, t want to continue it but today on 19 july i got a notification from bank for 169 rs are debitid from my debit card and i found that amazon is involved in this transaction . i want to complain that why amazon can do it its own now i canceled my subscription but why they can take money from my account without my permission please help me to take my money back.

Dear Escalation Team,

This is regarding my Order Number - ORDER #[protected]

It was expected to deliver on 14th July 2022 and has not been received yet,

As seen in tracking report, it was mentioned that

"Carrier unable to contact recipient to arrange delivery. Please contact the carrier for next steps."

But As of now I have not received any call from Any...

Please assist me get a refund of my money as I have been scammed.
Here is the chat from somebody who claims to work for amazon
Kelechi:
Hello

Instructor: Ahumibe cynthia:
Dear member, hello, I am your exclusive tutor, please provide your account name

Kelechi:
John kelechi Kingsley

Instructor: Ahumibe cynthia:
Now apply for the task for you, because the...

(Renewed) realme 10000 mAh Power Bank (Fast Charging, 30 W) Black I have orderd this product and Didn't get it i have received empty box with only empty rapper and bill
And I already filed complaint for this issue but not get resolution yet . Amazon company is refusing to give refund and is asking for evidence from me that if Delivery Boy has done something, then give the evidence. This is Amazon's responsibility and not mine and I asked Amazon for proof of investment, they didn't even give me proof. It was said that internal activities cannot do the show.

Dear sir/madam,
I am using locanto from very long period and i always like to search and post add on locanto, i am regular user of locanto in india, can you please verify my account as v. I. P account. I am not able to create v. I. P account and still i have not getting any email/message regarding to put my account in v. I. P category. Still, i have not getting any selection process to make v. I. P account.

My locanto account email id is [protected]@gmail.com

Thanks and regards
Soumen

Ordered and got installed TCL Brand 43" Android Smart TV with order number[protected] dated 26th May 2021 with 1 year warranty on device and 1 year additional warranty on Panel from Amazon India. Exactly after 12 months during June 2022TV stopped working due to problem with Display Panel as conformed by technician of TCL's authorised Service Center assigned by TCL. However TCL denied replacement of Panel Free Of Cost starting the reason as Product purchased from Amazon and the warranty is only 1 year. But as per AMAZON website additional 1 year warranty is applicable on Panel which was confirmed by all Agents of Amazon Customer Care. I have been contacting and following up with Amazon Customer Care from past 20 days for an urgent resolution but they are failing to provide positive resolution and buying time everytime i contact them. It is strongly advised AMAZON INDIA to look into the issue and RESOLVE the issue either by getting Panel replacement Free Of Cost from the Brand TCL or REFUND full amount of Product sold by them. Customer care or response from Amazon India is very pathetic and disappointing...WAITING FOR AN IMMEDIATE POSITIVE RESOLUTION FROM AMAZON INDIA

(Refund reference no.[protected], Date of refund: 07/06/2022; Still not refunded to me in my account. Amazon also is not helping me to resolve the issue . 45 days have passed.

I had returned this item to Amazon and refund status of Rs. 685 shows it has been credited to the concerned account. However, its been 20 days and despite contacting Amazon customer care many times I have received different RRN numbers to coordinate with the bank who every time confirm that the amount is not yet credited. The Amazon customer care agents are unable to assist since every time its the same reply whereby they send me different RRN numbers for the product due to which its confusing to coordinate with the bank. Please assist to resolve this issue with proper information. Will be grateful. Thanks