Amazon India Complaints & Reviews

Hi,
I, Akansha Rawat, prime member of Amazon, would like to make a complaint against Amazon. On 24th July 2022, I ordered a product-boAt Xtend Smartwatch with Alexa Built-in from the seller named Appario Retail Private Ltd on Amazon, and the delivery date was 25th July 2022 but I didn't receive the product. I have the cctv footage/clip which I have attached(in case you don't see it, please check your email id [protected]@amazon.in, I have forwarded the cctv clip 3times). According to the cctv clip, delivery agent came around 8:04am with only 2 (which is Eureka Forbes Aquaguard Aura product and Gadget Wagon 32 to 55 Inch led TV Wall Mount) items out 3 items which I ordered. I was sleeping at that time so my brother who didn't know about the packages opened the door and received only 2 packages out of 3 packages. Then the agent asked my brother for otp, as I was sleeping but still I managed to forward the otp msg (you can see in the cctv video that the agent is waiting as I was in my sleep and I was taking long to get up and forward the otp) but I still manage to do so. So later, when I got up and checked the packages then I saw 1 product missing which was the boat smart watch. I was all panicking then immidiately that time itself called customer care, informed them the issue and raised a complaint. As, promised by Amazon customer care that they will resolve my issue and I will receive an update on the same the next day which is 26th july 2022 but heard nothing from Amazon customer care so I called them on 26th july and customer care kept me waiting for 30mins or sometimes 45mins and also hung up on me many times. I also informed them that I have the cctv clip where the agent has given only 2 products out of 3 products. Later, I forwarded the video to the amazon email id [protected]@amazon.in. Horrible customer service I have received from Amazon. never expected it. So this repeatedly happened till 27th july. I called and chatted with Amazon customer care/specialist team more than 8times and received no help at all. Then again on 27th july, I spoke to one of your specialist, she assured me that my problem will be resolved by 31st july, she told me to wait till then. So on 31st July, I contacted Amazon customer care through chat to take an update on my complaint, and again received a pathetic customer service. They said we have investigated your case and we can't help you so we have to end this chat and they ended the chat. Then I contacted customer care through call, the representative connected me to the specialist team and same rude customer service I received, they said the case has been investigated and we can't help you and they hung up on me. Then again I called them, explained my issue to your representative, told her that I have the cctv clip of your delivery agent giving only 2products out of 3 products, they connected me to the specialist and again the specialist said we can't help you and hung up on me. Since 1week, your Amazon customer care were so rude to me and hung up again. Such a horrible experience. I never ever expected this from Amazon.

Now what should I do? I haven't received the product and my money got wasted. I will never ever order anything from Amazon as I cannot trust your sellers like Appario Retail Private Ltd or your delivery agents who are fooling your innocent customers. And now I won't even renew my Amazon prime as I don't want to experience such bad pathetic customer care service again in future.

I request you to resolve my issue asap. I want my money back.

As I'm prime customer of amazon. I hv order product on 29 July and was promised that it would delivered on same day. Its been 3 days its not delivered yet and even after calling several times their wasn't any proper response from them. I was promised to receive callback from them but received any update yet.
False commitment where given by employees that product will be delivered by End of day where the product wasn't marked for out of delivery then how did the employees give such a commitment.

I have ordered 3 t shirts in April and there was size issue... I have raised a complaint for replacement and they have send just 2 shirts. I have returned all 3 t shirts but they said they have not received green color t shirt. I have clicked photo as a proof. They have not return the amount and no replacement for 1 t shirt

Order ID#[protected]
Order date: 10 July 2022
Payment made: Rs 2897

Incident:
Received damaged product with damaged packaging. Ordered a return of teh product but yet not collected by Amazon.
So far 6 return requests have been made to Amazon and the same has been cancelled by Amazon pickup team, every single time.

Resolution: Kindly pick up the order and issue a refund for the same.

Current state of the product: The prduct is not opened and stored in the 'as-received' packaging.

On 21st of 2022 I have ordered Titan smart watch, after receiving I found that the watch is not connecting with bluetooth, I asked for return and refund, someone collected the watch and from then I'm waiting for refund, but after few days I came to know that my account is blocked, but why no one clarified, I requested times to the customer care but they are tunable to give me any information till today, they used to say within 24 hours the problem will be solved. But not yet. I need my money back along with interest.

Surya Pratap Singh
UPI -[protected]@yapl
Order id[protected]
Mode of payment-Amazon pay
Date of transaction-19/07/2022
Bank a/c-[protected]
Bank name-Indian bank kuthond 285125 UP

Sir i did my transaction of ₹239 on 19th July on recharge on my own number but due to any problem my transaction got failed and amount got deducted and on continuosly calling customer services they told that it will be refunded within 5 to max 7days but today it's been 13 days and there is no any money refunded yet and on asking they told to contact bank but on calling bank customer care regularly for 3 days there is no response of call at all .
Sir i wish that this issue must be resolved as soon as possible as i see no other options available.

Mobile no -[protected]
E-mail- [protected]@gmail.com

Return pickup scheduled for SATURDAY 30 JULY, 2022, from 7 a.m. to 7 p.m. The carrier for this pickup did not contact me and updated the status as return pickup verification failed. Please arrange the rescheduling for the return pickup and replace the item.

Order date 25 July 2022
Order- #[protected]
Order total- 399 (1 item)

This item is delivered the package but under the box original product is missing and amazon said we can't any refund provide at this moment what is this? Is it any type of game playing to me. Please take it action.

Maine amazon se ek order kiya tha or uska payment b online kiya tha ab mera amazon account locked aa rha hai or order ka kuch pta nahi amazon wale 10 din se 24 hours ka wait bol rahe h

Entreram em contato com migo no inicio do mesnde julho de 2022, para dazer parte do shoopping da amazon, porem isso tudo nao passa de hm golpe.
Fui notificada agora que preciso depositar mais um valor para sacar o meu saldo, porém não quero mais continuar. Quero o reembolso do meu valor investido. Não quero continuar nisso
Por favor, preciso desse reembolso.

I bought Amazon Basic 55 inch LED TV
Date- 19-Jan-2021
Seller- Cloudtail India P.Ltd
Invoice No- IN-SDEI-249053
Problem- Panel Issue
Panel Warranty- 2 Years

We tried to call Amazon helpdesk in mid May 2022 for fault in TV, we were informed to contact the seller

we called Cloudtail, they refused to entertain and asked us to contact Amazon helpdesk

Post lot of efforts we could log complaint with Amazon on 23 Jun[protected]-5095524)
Engineer visited on 25 Jun 2022 and checked the TV, he confirmed that panel needs replacement, since panel is still in warranty, it will be replaced free of cost however charged us Rs 1450 service charges and promised resolution in a weeks’ time

Since than we are chasing Amazon and Service station for resolution just to know the part is not available

Neither we get and escalation matrix nor and confirmed turnaround time for the resolution

We demand return and refund as life of 8-10 years expected of such an expensive appliance and given the aftersales service, we are experiencing we have lost all of our hopes

Respected sir, I have ordered echo dot 4th Gen speaker from Amazon India on 23rd July2022. Order ID:[protected] . Order should be delivered by yesterday. I tried to contact delivery agent but he is cutting my calls. I talked to customer care but they are saying order delivery is delayed because of external factors but after some time they also disabled the option to contact them. It is not appropriate behaviour. I have good openion on Amazon but didn't expect this. I request Amazon to deliver my product. I think they are planning to cancel the order after some days as I got it in flash sale for lower price. I experienced similar problem with Flipkart but I never expect this happens with Amazon also. Please help me to get delivered my order. I have attached the relevant information. Thank you.

I had ordered wolfer vaulter garde 4 a English willow cricket bat on 24 july but had too many blemishes and has too much defects on it i want replacement and i ordered replacement yesterday, my replacement order was scheduled for 30 july but no one came to pickup and in website in replacement section it is showing refund pickup verification failed . Please it is a big issue Amazon how you can make fool to people if you can't replace it why you have posted replacement and refund option in your website you should remove that if not working

I had ordered wolfer vaulter bat received it on 24 july and was delivered me on 29 july but bat has too much blemishes marks and was damaged i opted for replacement but no one came to pickup and when i check in their website it was showing that refund pickup verification failed. Help me to get replacement.

No início do mês de julho de 2022 entraram em contato com migo via Whatsapp, oferecendo a proposta de trabalhar por meio expediente, fazendo como se fosse um tipo de venda recebendo uma porcentagem de 5 a 35%, porém em em momento algum fizeram q os valores seriam extremamente altos. Completei todas as tarefas q eles dizem ter q fazer para conseguir sacar o saldo final. Poren agora estão querendo q eu depositei mais um valor q dizem ser referente a um tipo de empréstimo q solicitei a eles, sendo q paguei uma parte para eles e estao querendo mais, mas nao faz sentido eu fazer uma nova transacao, sendo q o valor ja esta la.
Necessito q me devolvem pelo menos oq eu investir, o restante pode ficar, preciso recuperar esse dinheiro urgentemente, não tenho mais dinheiro nem um, estou toda endividada, não sei oq faço.
Me ajudem por favor.

I purchased LG Ultragear QHD (32 inch / 80 cm) 165 Hz 1ms, Nvidia G-Sync Compatible, FreeSync Premium, HDR 10, HDMI, Tilt, Height, Pivot Stand, VA Panel Gaming Monitor (32GN650) on 7/26/2022. We are not able to see the monitor more than 2 to 5 mins. We are not satisfied with the product asked for refund as per the policy and they have not sent the technicians as well. The customer care executive are not responding properly. They are responding lethargically. Called more than 10 times, put on hold and disconnecting the calls. The main concern for me is service. Literally I got cheated by Amazon. They are putting on mute and they are not listening my concern. We asked for technician they dint send the technician. Simply saying this product doesnt have return and replacement policy. But while purchasing the product it is mentioned as return is possible in 7 days.

Complaint ID#[protected]. I raised a complaint which was never resolved by Amazon so called customer service. I had to return a shirt, so the pick up guy came and picked up a different shirt from other vendor due to a mix up. And when I called the exchange was never arranged and I was told that as the picked up shirt was wrong so it was disposed so I will never be able to get my return. Finally amazon kept my personal item and also didn't arranged return of their faulty shirt.

I ordered a iPhone 13 pro back cover through amazon on 16th July, 2022 for Rs. 1699. I received a wrong product against this. I received a iPhone 8Plus back cover. Immediately after receiving the product I complaint against the same and shared images of the wrong item. I called the customer service and she checked thoroughly all the details and she herself helped me with raising a refund against the wrong item and told me that I will get...

I bought a mobile from amazon, it got repaired with in 6 months o[censored]sage, As I approached the service centre to get it repaired they rejected the warranty as IMEI number in the mobile and the invoice provided by Amazon is not matching. I raised the issue with Amazon and waiting since 1 month but the issue is not resolved.

I ordered from Amazon for Flipfop boy on 5th July 2022 but instead of Shoefly Multicolor they sent Defective Sus. Immediately after that, I made a return and refund request on 6th July and even after calling the customer service continuously, they still did not refund and did not take the product return. We should help about this.