Amazon India Complaints & Reviews

I purchased a 1.4 ton. Croma Inverter split ac from Amazon India on 3 May 2022. It was to be delivered on 6th May. On the date of delivery I got a notification that the delivery was delayed and I would be informed soon of the new date. By 10th of May I still had no updates. I called up amazon customer care. I was told that the product was stuck and it would be best if I cancelled the order and placed a new order. I had purchased this product in a very special deal, so Amazon said they would pay me the difference in price if any as it was their fault. I chose to wait for the cancellation of the previous order before placing a new order as I had purchased this on an amazon pay icici card on emi and the amount was already blocked on my card.so I tried cancelling the order but was unable to do so. I called up customer care again and told them so. So they tried cancelling it and were unable to do so too. Since then two emi’s have been generated on my card, which I have not paid because I have not got the product. My card has been blocked. When I pointed this out to customer care, they once offered to pay me the entire amount but not in the original source of payment. They said they could only give me a refund for the full amount in my amazon pay wallet because the product has not been cancelled. I refused to do because I could use that amount only to buy things on amazon while my credit card payment would remain pending. I did not want to be compelled to buy things just to use up those 26000 odd amount. Every time I call for an update I am requested for 3, 4 or 5 working days to resolve the matter but till date (7th July 2022) there has been no cancellation or refund.
My money is stuck, my credit worthiness is ruined and the mental harassment is too much to handle. If I don’t call them up regularly, they will do nothing.

Hi Sir,

I had requested replacement/return for the product (ORDER NUMBER #[protected] since the day when it was delivered (12th May 2022) and there were multiple return requests created but I've received any call from the delivery executive neither they visited my place for pickup. When I contacted Amazon customer executives, every time they created a new return request promising that "if the return fails this time, they will initiate an advance refund for this order".

In this case only one option available for the customer is to "WAIT" but for how long and when will this cycle end?

I have all the chat history and replies for the amazon customer support executive. Please let me know if you require any further information.

I ordered monitor "BenQ MOBIUZ EX2710Q 27-inch 2K QHD 1440p IPS Gaming Monitor, 165Hz, 1ms, AMD FreeSync Premium, HDR 400 Nits, 95% DCI P3, 2.1 Channel Speakers, Height" from Amazon.in

Its latest order no is, Order#[protected]

I requested for return of the monitor, to which Amazon agreed and provided pickup date 2-July-2022.
However every time they don't come for pickup and after calling the customer care, they give me new date.
Its 5-July-2022, after rescheduling twice already, the pickup is again showing as "Return pickup verification failed". Even though nobody contacted me for return pickup.

Please relieve this as if this pickup is cancelled the date of return has already passed.

Thanks

Since i was not at home delivery boy of Amazon delivered the product and my mother didn't notice that bottom back side of washing machine was damaged and now amazon is saying that wasing machine will not be replaced.

Hi Team,
I have ordered Fireboltt Ring Pro Bluetooth Silver Grey colour(Rs4599) on[protected] from Amazon application and it was delivered on[protected]. Same day i have requested for return request as the colour was not full grey and it was not good on my hand.

I have requested for return and the pickup was scheduled for[protected] and the amazon agent collected the product(Fireboltt Ring Pro Bluetooth Silver Grey) from my home on[protected] at 2:22PM and reviewed the product, opened the box, and took a picture of watch in front of me in his phone.

Amazon team customer care also called me for the refund or exchange and i have requested for Refund only.

From the date[protected] the status was showing as "Your item is on the way and the Refund will be initiated."

I waited for a long time and called Amazon customer care on[protected] and enquired about my refund. Then they said on call that the wrong item(Lamp) has been sent so Refund is on hold.

Since then I have been writing the mails and I am getting the same reply everytime to return the right product.

I have questioned below points to them.
1) How can I return the product when I already returned the product?
2) I have clearly mentioned your amazon agent has reviewed, opened the box, Smart watch, It's charger, Taken a pic in front of me and then only collected from me.
3) I have handed over the product to your amazon agent and he has verified and confirmed that the product was correct. But you have received the wrong item. Who is the thief here?
4) I am continuously asking to enquiry your Amazon Agent or Shipping team where the product was exchanged.but why are you guys not doing it?
5) I have given bad feedback on the Fireboltt Ring Pro Smartwatch performance. Are you guys taking revenge on me for that?
6) What's the role of an Amazon agent here? He totally verified the product and reviewed the product that it is the right item? Why are you guys reaching customers here that the wrong item was returned?
7) It is clearly visible that the agent has replaced the Fireboltt smartwatch with the wrong product(lamp). Are you guys not getting that? Why don't you reach out to his boss or his management? Why don't you escalate to their management?

I am totally fed up for giving reply to amazon stupid mails and not at all working on the resolution even though the solution is clearly visible.

Note : I have attached order details.

Request you to please help me on getting my money Rs4599 back.

Order Details :

Order Number:[protected]
Invoice Number : FBLJ-71658
Order Date: 21.06.2022
Invoice Details : KA-FBLJ[protected]
Payment Transaction ID (Giftcard): 1112bn1sQc7w2rPoL7tu62pW6
Payment Transaction ID ( UPI): Blslw5pWliAg9QFhJV0Hk7EgMuA3CoNfiDc

Thanks & Regards,
C.Pavan kumar sharma
[protected]

I ordered my wireless accessory worth ₹1, 999/-
on 28th June, 2022.
I have Received the package on 4th July, 2022
But as I opened the box, it was completely empty and the item was missing from the box.
I had made complaints regarding this but there is no such reply from the company
I just want my money back.🙏

I ordered my wireless accessory on 28th June, 2022.
I have Received the package on 4th July, 2022
But as I opened the box, it was completely empty and the item was missing from the box.
I had made complaints regarding this but there is no such reply from the company
I just want my money back.🙏

They said I shall registered and work With them I did, and deposits money, now I want to withdrawn they have being increasing task for me of which I don't any money now I need my money I'm in deep trouble now. Please help me and return my money back.

Item not deliverd yet vide order No;[protected], dated 26th June'22, but showing delivery success status in the App.Please deliver my product otherwise refund my paid amount of Rs.29, 999/-.

Sir we have not received my refund for rs 590 which had successfully processed on 17 Jan. RR no has given by the company is[protected].dama

I ordered product from Amazon and they committed same day delivery but it didn't not happen and waited for four days but it was cancelled with out informing to me and again I ordered one more product again they committed same day delivery but again they didn't deliver the same...why they are committing if they are not able to delivery...I called many times to the amazon customer care but the issue is not resolved..

I have raised return request, but no one came for pick up and staus update that "return pick up verification failed". I have tried two times but both time same status updated and even curriers guy has not contacted any time. Please take this feedback very seriously and refund my money as soon as possible....

I will order an smart watch fire boltt ninja 3 product price is 1799 off 2 peaces total price 3598 .. and I return 2 product by quality issues.. and Amazon will replace the 2 watches and that time will receive the item and not open the pack and I will sudden return to the refund process.. I am continues call to Amazon customer care and ask my refund status .. and I will put enuqery on the product off fire boltt watch..and Amazon coustemer will talk to you will given the wrong product and not given refund.. I am not open the replaced product off fire boltt watches .. and wl say that you are fake product will send .. I am given as it is product and I am not open the product cover ... I am.disspointed . And 1 product amount off 1799 is refund .but another smart watch will not refund given reason fake product will return..but I am not open the cover off the product... 2 watches will kept in 1 box cover and I am not open the cover I will sudden return the product .how to send the fake product my side.. plz enquiry and refund my money ..

Refund amounting to rupees 23, 690 on order cancellation not processed yet.

I on 30/6/2022 ordered Noise ColorFit Ultra Buzz Bluetooth Calling Smart Watch with
1.75" HD Display, 320x385 px Resolution, 100 Sports Modes
Smartwatch for Men & Women (Olive Green), OneSize |
B09NC2TY11 ( B09NC2TY11 ).
I have paid extra RS. 175/- for delivery between 3pm to 7pm.
I never received the product and after speaking to multiple agents and supervisor I was finally assured on an email by Shivam (supervisor) that I will for sure receive the product next day 1/7/2022 between 10 am to 7 pm.
I received message that the product is out for delivery and received calling number [protected] and pin 1771 but while calling nobody picked up the call.
I again called agents and even had a chat with a few who assured me delivery at 7pm and was also told that it's reached at Mahatma Phule Nagar near Police Colony which is 1.5 km away from my marked address.
Which was a lie coz after that whoever I spoke to stated that they don't have access to such information.
I have made to wait 2 days without resolution, i have been lied to, i have gone through mental trauma due to continuous calling and multiple failed assurance

As I tried multiple time to reach customer service, they told they will pickup request but they don't created yet.
Name : Diptanshu Khadke
Mobile number : [protected]
Order number :[protected]

It is still showing return received but they didn't pick up order from me. From one month I am trying to reach but they are supporting.

I order camera lens through Amazon. First time i received sewing Machine from seller Zinedane. They rejected my return and did not inform of the reason. When i called Amazon they said they need 3 business day for investigation. but luckily after a week of struggle and multiple calls i got the refund.

Second time placed order through amazon seller FOVTY, this time received a brick from Amazon. When it was mentioned as 3.12kgs it was surprise and shocker since camera lens is less than 2 kg.
Order id[protected].

Fake seller and fake amazon. Do not have any trust and its really bad experience to go through all this process.

Your communication with customers is very poor. i have sent more than 3 mails to adjust refund against immediate fresh purchase of same product which i had to cancel due to wrong delivery address. i did not got any response from your end. Due to this i could not make payment for Garden aluminum chair. If i make payment, my refund for earlier purchase would take 2 to 3 weeks which i wanted to avoid.

I ordered a Curio Centre Make in India Round Cotton Home Swing & Hammock Chair on 18 jun 2022J and it arrived on 26 Jun 2022 in a very bad condition like used product as color of white swing was totally dusty...
so I requested for refund and was told that next day product will be picked up and then refund will be issued .

but next day no one came to pick up and no one even contacted me .So I complaint about it to customer care and was assured it will be picked up next day . but next day also I received message that "pickup was cancelled at the time of picking ".
so I again contacted customer care and again they rescheduled the pickup and told me that they have also filled complaint form and has directly sent pickup request to amazon pickup station .

but again next day same thing happened .
next day also same thing happened .
this is going on for 4 times now . no one contacts me, no one comes at my place . all I get is message that pickup was cancelled at the time of pickup.
my refund is also not happening because of this,
My order id is[protected]

I have cancelled above item on the same day it was delivered.. i got a message that the item would be collected back on 29th June before 19hrs. but no one visited to collect the same. How long have to wait at home waiting for the person?