Amazon India — boat stone 200a bluetooth speaker with alexa inbuilt

Address:	E 539 Lal Kothi Scheme , lal kothi, Jaipur, Rajasthan, 302015
Website:	www.amazon.in

Hello there, i purchased a boat stone 200a bluetooth speaker with alexa inbuilt fro amazon app on 18 dec 2019 with order id...[protected]
Worth ₹1999. It was in a 10 days return policy which in was denied in the app. I dont know why.

The next day i called the customer service... They ordered a replacement for me on 21st dec which was to be arrived to me on 23 rd dec. It has not been reached me till now. And in the tracking details it is showing that the deliver boys tried to reach me but it was wrong.. Now the update is the item is going back to the seller.

I m calling amazon from a week now daily to get an update. All the executives are giving me false excuses and telling me to wait for 24 hours...

Now my return window is going to close and yet no actin has been the seller or amazon.

Please take a look..