Amazon India — bogatchi rakhi chocolates for brother having order no.[protected]

Address:

online service provider, Jhajjar, Haryana, 124107

I ordered rakhi and chocolates on dated 07.08.2019 for my brother who is serving country in indian navy through amazon and they were showing expected delivery and on 14.08.2019 one day before the rakhi festival the app showed the package is out for delivery. But suddenly they cancelled the order and showed it returning to seller i was shocked as at very next day it is rakhi festival. I contacted on amazon customer care, they firstly informed me that their delivery boy tried to contact on the phone number that i mentioned in order, so i asked my brother who assured me that nobody even tried to contact him and not even he received any text message from the company regarding contact details of delivery boy. I informed the same to their care executive then suddenly he informed that the order was cancelled as the shipment was damaged in transit n seller is not able to provide replacement. I requested them for another replacement of rakhi till 15.08.2019 as my brother was expected rakhi from her sister. I also asked them how you can cancel the order without will/consent of consumer. However on my repeated requests the executive informed that he emailed to seller for any replacement of order if possible till 15.08.2019. So i hopefully again contacted on 15.08.2019 in morning and again requested for my rakhi replacement but the another executive i talked in morning suddenly informed that the order was returned to seller as the pincode was incorrect and address was incomplete/incorrect then i asked them why you are making me fool since last one week you have to check these things when i was ordering the article and i put phone number in address details so you have at least contact him or either on my registered number once before cancellation of my order. I once again requested the executive for my delivery as the day was rakhi festival and i was urgent need of delivery but they had not provided any solution to me. Is this type of customer services are expected from such a giant e-commerce company. They again n again said me that they are refunding my amount. Is this refund will make up for my sentiments and feelings & expectations of my brother. What type of mental harassment and agony caused this cancellation to us. We are requesting for justice with us and not to repeat such type of incident with other persons. Just because of poor services of amazon, in first time of my life my brother is unable to receive the rakhi from her sister.

Further, again a blunder was made by company with me as in evening on 15.08.2019, the company again updated the status of above mentioned order (Which they already cancelled on 14.08.2019 and initiated refund for it, screenshot of email for cancellation of order is enclosed) and showed its delivery of sunday. What is the benefit of delivery at sunday when the festival had already passed on thursday and how company can first cancel the order and again updated this for delivery without consent/will of customer. How can company itself make decisions on the behalf of customer.

We are seriously facing trauma bcoz of such attitude of this e-commerce giant. Please provide us injustice on sake of each brother and sister. Please help us.