| Address: | 560068 | | Website: | Amazon.in |
This is regarding the latest order[protected]. The order delivery was due on 26th october. The product reached the town and was out for delivery on 23rd october.in the evening, i received a call from the delivery boy saying that they cannot deliver the product due to unavailability of resources. Following that the status was updated as - customer not available which wasn't the case. Then they didn't try reaching me. On 26th october, again no one called and updated as customer not available. I tried reaching customer care and escalated the matter, also informed that i would not be in town for next few days. The customer support promised that the delivery would be done by 8 pm but again the status was incorrectly updated as customer not available.
On 28th october, my house was locked and no one was available. The delivery guy called me and i informed that i cannot accept the product that day. But the delivery guy delivered it to some other location without my permission. It was first updated as mail room/security whereas i have no such arrangement. I did not opt for delivery at neighbor's house on the app, neither did i acknowledge on phone.
I was panicked and tried calling the customer support. The escalation team were too poor in their support. They said it's a fault and i need to place a return request.
My point was - if i have not received the product and complaining about security issue and deviation from policy, but the lady executive kept saying in a rude tone "mam do you want a solution or not. As per policy, you need to place a return request. This is an extra step i have taken to help else as per policy, we can't do anything" can't quote all the feelings and the way it was done and said. I kept re-iterating that if i havent received the order, how can i place the return request. The lady was so irritated that i am not understanding what she said. But, my concern is the product wasn't delivered to me and status is incorrectly updated to delivered. If the product is delivered to any random neighborhood,
This mail is to escalate my security issues. Who authorized the delivery guy to deliver it anywhere he opted to and he has now updated that he is delivered at my address. He has neither updated the right address where he delivered, nor updated the contact number. When he saw that no one was at home and the gate was locked, why didn't he update the status as "customers not available". I am seriously surprised with this way.
I work on a support project and have no time to keep following up on this issue. I am regretful to have paid the money while ordering. So can't afford to lose this money.
I don't know where the product is. Please refund my money. I am seriously let down by repeated issues with amazon orders. Was this information helpful? | 
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