Amazon India — Cashback Fraud from Amazon India

Address:

560100

I had purchased mobile phone Moto G4 PLUS (16GB) Order#[protected] from Amazon India and fully paid via Amazon Pay balance during the offer period which is (February 08, 2017 – February 10, 2017) and before purchasing mobile amazon confirmed me offer via mail and after 3 they days also i enquire about my cashback amazon promises me that i will get March 15 2017 via mail.

With multiple mail profs i complained from march 16 to 21 but Amazon customer representatives are denying that there was no offer on that day. So i contacted them through email to [protected]@amazon.in still no response from them.Then also i had verbal communication with them for at least 2-3 times

I have added Offer Terms and Conditions this another prof that cashback offer was there on that day.

Offer Terms and Conditions

The offer is applicable only on purchase of Moto G4 PLUS (16GB) smartphone using Amazon Pay balance during the offer period.
The customer will receive the cashback in the form of Amazon pay balance, which would be credited by 15th March, 2017 to the customer’s amazon.in account as Amazon Pay Balance.
The total cashback is limited to a maximum sum of Rs.500. Cashback will be credited to your Amazon Pay balance
How does the promotion work?
Scenario
I am a customer who has placed order for Moto G4 PLUS (16GB) smartphone during the offer period and following are the details.
• Order 1 – Rs. 12499 (Paid entirely using Amazon Pay balance)
• Order 2 – Rs. 12499 (Rs. 11000 paid through Amazon Pay balance + Rs. 1499 paid through other payment methods)
Am I eligible for the promotion and how much would I be eligible for?
Answer: You are only eligible for the offer in scenario 1 where the Moto G Plus smartphone is purchased entirely using Amazon Pay balance.
Moto G4 PLUS (16 GB) – Amazon Pay balance Cash back Offer
Frequently Asked Questions (FAQs)
1.What is the Amazon Pay balance Cash back Offer (“Offer”)?
(a) Purchase Moto G Plus (16 GB) on www.amazon.in and/or its mobile application/ site (“Amazon.in”) thereo[censored]sing your Amazon Pay balance and be entitled to avail Rs 500 cashback as Amazon Pay balance upon successful purchase of the Moto G4 PLUS (16 GB) on Amazon.in up; and
(b) The Offer will commence from February 08, 2017 at 12:00 pm IST and end on February 10, 2017 at 11:59 pm IST (“Offer Period”).
(c) The Offer is applicable only if entire amount for Moto G4 PLUS (16GB) is paid on Amazon.in using your Amazon Pay balance during the Offer Period. The cash back under this Offer is available to INR 500.
(d) The Offer is applicable for all successful transactions, upon adjustment for refunds, conducted on Amazon.in using your Amazon Pay balance during Offer Period.
(e) The maximum cumulative cash back for Amazon.in customers is Rs. 500 across all transactions conducted on Amazon.in during the Offer Period.
(f) Any cancelled order(s) will not be eligible for cash back and the amount of such orders will be adjusted from the transaction amount for the purpose of the Offer.
How can I avail this Offer?
You avail this Offer by purchasing a Moto G4 PLUS (16GB) device using Amazon Pay balance. For purposes herein, it is clarified that the entire amount for the purchase must be made using Amazon Pay balance.
What is the cashback that I can avail?
The cash back per Amazon.in customer is Rs.500 across Amazon.in for purchase of Moto G4 PLUS (16GB) during the Offer Period.