Hi,
I did 399RS recharge on Amazon App. But I didn't receive 101RS cashback. I contacted customer service 3 times. They promised me for the cash back amount and later the voucher. But in the last chat with them, they told that they cannot give cashback and disconnected my chat. Please find the below chat conversation.
Me:Cash back not received for Recharge done 399RS
You are now connected to Vishal from Amazon.in
Vishal:Hello, my name is Vishal. I'll certainly try to help regarding your concern.
Me:I did 399RS Recharge on Oct 14th
Vishal:I understand that you did not get the cash back I will surely help you with the concern.
Me:I should receive 101RS cash back
I have not received it yet
I chatted with you people twice
They told I will receive it soon
Vishal:Let me check please be online and allow me two minutes.
Me:Do you think I don't have any other work to chat with you guys
You have wasted my 30 min twice
This is the 3rd time
Vishal:Thank you for your patience.
As I have checked the details and came to know that the cash back amount is Rs 80 please confirm me from your end.
Me:No it is 101RS
for Jio first time 399RS recharge
Vishal:Are you referring for the same https://www.amazon.in/b?ie=UTF8&nod...(see full link) ?
Please let me know.
Me:Yes
there was an offer goinng on at that time for Jio
If I do 399RS I would get 101RS cash back
Where is my cash back
Vishal:Let me check please stay connected.
Me:Ok
Vishal:Thank you for your patience.
Me:I have lost my patients
Vishal:As I have checked the details and came to know that the first order which you have placed for the same has been cancelled due to payment failure that why you did not get the cash back yet.
Me:What
But money got deducted from the bank
Also it is showing in my Jio account about the successful recharge
Vishal:I can see their are two order which has been placed same day
One has been cancelled and after that order has been placed successfully.
Me:Okay, pay the cash back for the successful order
Vishal:That is the second order first order has been cancelled and the offer was available on the first recharge.
Have you promised for the same?
Me:Don'tremeber
If the first order was cancelled, that means the second order will be considered as first order
as the first was falied
and second was successful
I am unhappy, that day two customer service agents promised me for received the cash back
Vishal:Thank you for the same and I am issuing the gift cards of RS 100 as you have promised by previous agent.
Me:Okay thanks
Vishal:I am issuing the gift card of Rs 101.
Please be online and allow me two minutes.
Me:Sure
Vishal:Thank for your patience.
Me:You're welcome!!
Vishal:As I have checked and came to know that you have also make the payment via credit card but as per policy you have to make the payment via amazon pay balance.
Me:Oh
Vishal:You have also made the payment through credit card that why you did not get the cash back I hope you understand.
Me:Okay, they promised me
And made me roam around
You are now reconnected with Vishal.
Me:So what is next?
Vishal:I am sorry I am unable to issue the gift card as system does not allow me for the same.
Me:What
This is really irritating
I will post this chat on internet on how you people behave with the customer
This is not accepted
Your Amazon pay also doesn't work fine
Vishal:As per term and policy you have to make the payment via amazon pay balance and you can also check that on website but you did not met the eligibility criteria. I hope you understand.
Me:I want to talk to your supervisor
THen why did you people promise me
Vishal:I am, transferring your chat please be online.
Me:At that time itself you should have read your policy
Vishal:I am, transferring your chat please be online.
A Customer Service Associate will be with you in a moment.
You are now connected to Vikas from Amazon.in
Vikas:Hello, my name is Vikas, I am a member of the leadership team, I'll be happy to help you today.
Me:Hi
I think he has explained you about the issue. Am I correct?
Vikas:Yes you are correct .
I am sorry for the same as I have checked the terms and condition about the offer as per the offer the payment mode should be pay balance .
Me:Then your customer service people didn't tell me in the first chat
This is 3rd time I contacted
Vishal also promised me for a gift card
I am tired of roaming around here
I wanted to do more shopping with Amazon
First 2 chats also they promised me for a cash back
Vikas:I can understand Sanjay, however I am sorry that we have to followed the terms and condition rest I will coach the agent .
So that this kind of issue will never repeat again .
Me:So what about my time
Are you not giving value to my time?
I wasted hours with you guys man
Vikas:For the time please accept my sincere apology .
Me:No, the need something for it
I need something I need the form of cash back or giftcard
Vikas:I am sorry we are unable to add it .
Me:Let me post this chat on internet on how you people behave with the customer then
I will never buy on Amazon and will never recommend and use Amazon and it's products
Vikas:Being a customer its your right however I hope you have checked the terms and condition before recharge on website .
Me:There was no proper links. I clicked on nit. It was not working
I hope you people checked out the terms and the conditions before promising me
Vikas:So may I know from where you got the information about cash back ?
Me:If you go to a shop, you will purchase it. But the works promised you something. You went trice.
Later they will tell they cannot give you
Do you agree for them?
I got on Amazon itself
Vikas:let me check please be online .
Me:Okay
Vikas:Thank you for your patience.
As I have checked the chat on 25th Oct he said he will escalate the issue that you have not received cash back however you have never confirm before recharge that it was for pay balance or credit, debit card .
It was wrong promise when before recharge we had confirm that you can recharge by any card you will eligible .
First you have recharge then you have contacted here .
Me:You people should have done this before and told me in the first time contact about not receive cash back
Time is money man
Vikas:So issue was escalated by pre CSA, and cash back terms and team both confirmed that the related recharge is not eligible because all the recharge cash back only when you pay via pay balance .
Me:Don't you understand the value of your customer?
Vikas:Alright we will share the feedback and this will never repeat again .
Me:But I need something for wasting my time
Vikas:We understand the value however we have to follow the policy as well .
Me:But you people have never contacted me after escalating to CSA
I only have have to contact you all the time
Vikas:In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:If someone does something and very easy to ask sorry and escape from it
But I need something for it
You people have wasted my time
Vikas:One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. Please accept our apologies.
Me:Noone has contacted me back asking if my issue was resolved or not. I only had to contact you people all the time
Vikas:Is there anything else I can help you ?
Me:Yes,
My issue was not resolved yet
As I told you already it is very easy to ask apologies and escape. But it doesn't give anything to my time
I don't need your apologies. That doesn't give me anything
Vikas:I am sorry since the order is not eligible for cash back we are unable to provide you .
Thank you for contacting Amazon. We hope to see you again soon.
To close this window, please click the "end chat" link.
Me:But why did you waste my time?
Vikas from Amazon.in has left the conversation.
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