Amazon India — cellular phone/ refund

Sep 07, 2018

Updated by sameer hamza Order ID
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Sep 07, 2018

Updated by sameer hamza I had placed an order for a Phone on 15th Aug which was delivered on 21st Aug '18( not the one i had requested for) hence requested to get the product picked up which was done immediately the following day on 23rd.Aug
I later requested for refund the amount but they said since its in Amazon wallet we cannot transfer it to the bank to which i expalined it erroneously got into wallet and requested to credit it in the bank.
After a long discussion and telling them the importance of the funds for me as an ordinary service man they agreed to credit in the bank but the process would take 7 to 10 business days (MAX)
i told them the processing days are too long and the amount was huge (for me) but they said it usually takes this much time ( is it really ?? For a Comapny like AMAZON to pay an individual his own money that long ?? Fair ?

Today is 7th Aug its more than 15 days and their 10 BUSINESS DAYS !!! I haven't received the funds and after several calls and speaking to their executives the reply which am getting is frightening

They are saying they will initiate the coupon NOW and i would get the money in next 3 or 4 business days and please today being Friday tom Saturday and the day after Sunday wont be counted
HOW crazy is this.

I am really disheartened by Amazon service for the first time and am sure this will be the last time since i wont be using Amazon service anymore.

Thank you team AMAZON...
YOU GUYS REALLLY AMAZED me.
FYI Order ID #
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