| Address: | 560078 |
| Website: | amazon.in |
I bought four items from amazon, all the items said 2-4 days delivery for prime members. After i bought it, the delivery time changes to 8 days. This is not why i bought the prime membership. When i contacted customer care, they said its one instance, whereas it happened for all the orders. There is no use of buying prime membership as well. Amazon, does not fulfil the delivery in the mentioned time and prime membership is just vague feature. Amazon is not abiding to the features and other things they mention on their website. If they say 2-4 days delivery to prime members, how can the edd changes to 8 days after buying for all the order?
Below is the un-helpful chat in which cr ended the chat abruptly in situation of not able to answer the questions:
Me:
I am a prime customer. I bought 4 items yesterday, i. E 14th october. All the items were prime fulfilled and the description page said that it will be delivered in 2-4 business days. Whereas as prime it should deliver in 2. Days. Whereas, now when i am tracking, it shows that it will take 7 days to reach. If it has to take 7 days, what is the point of being prime member and why prime products are been delivered in 7 days. This prime thing seems bogus.
You are now connected to praneeta from amazon.in
Praneeta:
Hello, my name is praneeta. I'll certainly try to help regarding your concern.
Hello sachin.
Me:
Yes please
As i have paid for prime membership, items purchased in prime should reach to me by 2 days
Praneeta:
Yes i do understand your concern. Please let me have a look at this for you right now
Me:
Please do fast
Praneeta:
Sure. Is it for the order allin exporters peppermint oil 30 ml 100% natural ideal for use in aromatherapy for skin & muscles use in aroma diffusers to eliminate foul odors?
Me:
It is for recent four orders
Praneeta:
Could you give mt the order number?
Me:
If there is no use of prime membership and i am still receiving items in 7 days, i dont need this fooling membership. Its just for fooling customers. I would need my money back
Order#[protected]
Order#[protected]
Order#[protected]
Order#[protected]
Praneeta:
Thank you for that sachin.
Please give me a moment while i check that for you.
Me:
Ok
For prime member it shows 2 days. Normally 2-4 days, after buying it shows it will reach in 7 days
Come on man.. This is heights of fooling
Praneeta:
I understand that sachin and i apologies for the delay.
Although the estimated delivery date (Edd) promised to you at time of order confirmation is usually the final one, the edd might change in certain instances. This could be because of any of the following reasons:
1. Website glitch (Incorrect edd was generated by the system at the time of order confirmation)
2. Peak in festive season volumes
3. External factors (Government regulations, extreme weather conditions, public holidays)
Me:
How does it matter to me..
?
Praneeta:
We ensure that any changes in edd are communicated to the customer. I am sorry for this unforeseen delay in your order, and assure you that the order will reach you by the revised edd.
Me:
I bought prime mebership to get the item early.. And that is the reason i bought the membership first and then ordered the item.
If it is still showing more than the communicated date after buying, it is unethical and cheating..
Praneeta:
Please do not worry sachin i'll follow up on this for you and make sure your order is delivered on time.
Me:
What time?
Will it be delivered to me by monday, that is tomorow?
As prime customer i should receive it in 2 days from the purchse
Praneeta:
Your new estimated delivery date shows as on saturday 21 october 2017.
Me:
Why?
Praneeta:
If possible i'll try and get this delivered to you before that.
Me:
I purchased membership becasue it said that the prime members get the delivery in maximum two days. How can you revise the delivery daye?
Date*
Praneeta:
As i mentioned above there could be various reasons to this.
Me:
How does this reasons matter to me?
Praneeta:
Although the estimated delivery date (Edd) promised to you at time of order confirmation is usually the final one, the edd might change in certain instances. This could be because of any of the following reasons: 3:12:10 pm
1. Website glitch (Incorrect edd was generated by the system at the time of order confirmation) 3:12:24 pm
2. Peak in festive season volumes 3:12:24 pm
3. External factors (Government regulations, extreme weather conditions, public holidays)
Me:
As a customer i paid for prime so that i get in two days.
If i am not getting it as you promised for prime members, then why should i pay for prime?
Praneeta:
I understand that sachin and agree with you completely.
Me:
Then i dont need your prime membership.. This is simply a tactis to fool customer
How can you say that the edd is revised.. Comeone.. I did not pay for prime to hear this
Come on*
Tell me what is the main purpose of paying for prime membership and why are the products marked as prime in first place
Why should i pay 500 rupees if you can give some foolish reasons and i get the products more delay then assured for standard delivey
Praneeta:
I understand you subscribed for prime to get a better service sachin.
Me:
Tell me the reason for why customer should buy prime membership.. Answer it first
Praneeta:
This is just a one of instance. This would not happen again as this would be taken as a feedback.
Me:
No.. This is the first impression.. And it should not happen
Praneeta:
I assure you that you order will be delivered on or before the estimated delivery date.
Me:
Customer has paid you money for this benefit and you should give those benefits without giving silly reasons
Praneeta:
If you give me chance to rectify this, i will follow up on this for you and make sure it is delivered.
Me:
My problem is with the delivery date itself.. How can you keep on saying that it will be deliverd on delivery date?
Praneeta:
If you still wish to cancel the membership i can do that for you right away.
Me:
Are you not sane enough to understand that the delivery date itself is the problem.
Praneeta:
Only on few instances the edd changes. I hope you understand that sachin.
Me:
This is not the solution
So i vested my time to first buy the membership and then waste time in getting canceled?
This is your service and agreement with the customer who paid you for the serive?
After buying.. On all four separate orders it changed.. Its total back to back four instances... Do you understand?
Dont say one instance.. Its 4 instances continuously after taking the membership.. It gives me impression that you are fooling customer.
Praneeta:
I do understand sachin. Please accept my sincere apologies for this inconvenience caused.
Me:
I will post this chat for review on social websites so that people come to know the reality of prime membership
So that more customer does not get fooled and lose their 500 rs in this fraus scheme
Praneeta:
I really can't comment on this for you sachin.
Me:
Then tell me why it happened for all the four orders back to back..
So is it not the fact that the prime membership is just a vague feature... Customer will still get the products late.
One instance i can understand, but it happened for all 4 instances. Not even one went through the way you promise for prime members
You kept telling me one instance.. But it for all the orders after i bought the membership.. I could have got the products at same time even if i had not bought the membership.. Then why pay for membership?
Answer these questions honestly and correctly as it would help other people who would or are thinking to buy prime membership. May be i can help others is not getting fooled
I will be putting this on consumer forum as well.
Praneeta:
After checking the order details thoroughly, i see that the orders that you placed yesterday is within the same time range 18 oct to 21 oct.
I can send you an email for the same.
Me:
I purchased on 14th, as per prime membership, it should reach to me by 16th.. My concern is why it is within the window 18-21 when it should reach by 16 as promised 2 days delivery by you people
You have yet not told me the benefits of prime membership.. Why are you ducking this querstion?
Praneeta:
I am sure you might have checked the prime membership benefits on the website and that's when you subscripbed
However, i will send you the link for the benefits. You can go through it.
Me:
Yes i did
You answer me here
I have the link and i am reading through it.. You dont need to send me the link
Praneeta:
Which point do you want me to go through about?
Me:
When in description page of the product its writtem 2-4 business day delivery to my pin code, it should atleast reach to me by wednesday.. If after ordering you revise the edd, then why did you mention 2-4 days delivery on product page?
Delivery duration is mentioned in bold letters on product page, it means it is significant to the customer. Then why do not you fulfill the delivery as mentioned on the page. Why do you change the delivery date? If it happens with one product, we can understand, it happened with all four product
Praneeta:
Well 2 to 4 business days doesn't apply for all the products as it depends on the seller. Hence, there is no mention of all the product guaranteed delivery for 2 to 4 days.
Me:
If you are not capable enough to understand and handle it appropriately, i would ask you to contact your manager and let me talk to him
It is mentioned, dont be rhetoric
Its clearly mentioned: prime free shipping for prime members free delivery in 2-4 business days. Details
Window is 2 to 4 business days.. Which means minimum 2 days and maximum 4 days. When you have mentioned maximum 4 days, why is it taking even 1 more day extra?
Praneeta:
Sure. If you want more information for the same i will forward your details to my supervisor and make sure you get a call back arranged for the same.
Is there anything else i may help you with today?
I am afraid this is how it would be.
If there's anything else apart from this i am glad to assist you with.
Praneeta:
Thank you for your feedback. Will work on this.
As there is no additional action we can take over this matter, i am forced to release this chat.
Thank you for shopping with amazon.
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