Amazon India — cheat, and send another item

I purchase online bluetooth earphone from amazon. But they they send wrong item. I call many time to customer care they not responding no one come to pickup that item. Always saying cancel replace and again replace item. But no response now care is not responding. Once one call come from amazon mobile is in my hand as i receive at a second they cut the call and send message that im unable to receive the call.
So plz help me
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Your refund of Rs.649.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is[protected].

In case do not receive my account
So plz help me

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