Amazon India — Cheating in refund

Sir, i dr sunitha, govt. Medical officer, ordered a curiofact hand carved mirror in amazon worth rs 1749 on april 8th of 2016, and the product didnot reach directly to me, and it was known that a local post man came there and handed over the ordered product to one of my staffs at the institution without my knowledge, and the product reached with broken from exterior look itself because we found a crackling soun inside and i applied for refund and received a mail i should print the label exteriorly and return back to the address as curiofact, gujarat and i did so, but till now i didnt get the refund, i am in deep agony i lost my money, my valuable time for return back the product and after all o guess it was cheating, so pls do the needful because i already waited almost 1 month