Amazon India — cheating with a customer.

Address:

Thoubal, Manipur, 795138

I purchased a poco f1 phone for a cheaper rate. I was given a docket number/airway bill number which is untraceable, i contacted the seller a number of times and the seller never responded back. Later i contacted amazon india and lodged a complaint. For the past three days, amazon customer care executives are keeping me in dark by repeating a same assurance "the matter has been escalated" and suddenly today i was told by two different customer care executives to wait for the delivery deadline. They clearly know that the consignment has not been shipped and is not going to be shipped. Now i am told to wait untill the deadline of delivery and three more days so that amazon can start a refund process.