Amazon India — Closedown my id without my permissions when I asked for the refund

It’s been 11 days I’ve been in contact with Amazon customer service, they told me account is been on hold it will be unholy soon but it’s been 11days today they told my account has been closed without even asking my permission. There was a refund of 5000 pending on that account and they closed it without paying anything. The way they treated the customer was not right, i[censored] can please do something.. it was my moms account The id was referring to this number +[protected], my number is [protected]