Amazon India — Complaint regarding order #[protected]

Address:	Indore, Madhya Pradesh, 452003
Website:	www.amazon.in

Hi,
This is a worst experience what i ever had. I called in your customer care, requested very politely that i want this product to be replaced as i was facing the issue with the product your agent taken the exception on one day where in the policy has completed one day earlier. I thought that yes you guys are helping to your customer, i said that this order was for my younger brother who is living in hostel. I asked for expertizing the process. Your tl said that yes i will be calling you back its not with in the policy but yes i'll try to get it done asap but no one called me (Fake commitment). Second thing, wrong request taken where in promised me for exchange & raised for return, i took a pain to call again for the correction. Only requested to make this thing done asap by tomorrow or day after tomorrow as i need it on the urgent basis that's why i have placed the order online. Shameful to you guys such kind of behaviour is shown by one of your manager... I am wondering that how come he is a manager where in he do not have listening skills, & not have the mood of helping the customers. There is no use to talk to your floor supervisors & manager (Useless), so arrogant they folks are!! I am reluctant to shop with amazon.In again... This is the last call of mine to get this thing done for me or else i am forced to take it for the legal action wherein i am harassed by your representative... I have all call recordings with me & i am gonna put it on social media... I was so genuine customer but your representative disrespected me by saying that given an exception you shopped with us & i need to agree with the policy... Sorry boss i 've paid for the same... I never asked for the compensation / return asked for the replacement... But now i want the product to be replaced asap then and there and if you can not do any thing i will take it to consumer court, also make sure that all folks should know how you treat your customers world wide will be putting it to social media. Now all my action will depend on your revert.

Regards
Farook