Amazon India — dead iphone x on arrival

Address:

Mumbai City, Maharashtra, 400101

I ordered an iphone x on amazon on feb 21st and got it delivered on feb 23, 2019, the phone was dead out of the box and wasn't turning on, upon calling, they kept asking me to charge phone for 3-4 hours and then call back, after charging they told me to visit apple service centre and show it to them and get a report. I went and took report and mailed it to amazon, then they told me to book an service agent from amazon as well, who will visit only after 48 hours. Now they are making excuses and saying this is apple policy and we can't help etc.
I have been cheated by amazon as the phone looks old and is intentionally given at cheaper rate to harass customers with dead phone and then make them cry for help.