I have the misfortune of getting swindled by Amazon delivery team in Bangalore & Pune (which once exactly I cannot say at this stage it could be both or one of them). I ordered an mobile handset- Samsung Note 20 Ultra 512 GB ( Order number[protected] of around 96 thousand INR (1300 USD) and a defective piece was delivered from a Bangalore seller to my Pune address on Oct 24, 2021 by the Amazon delivery partner Awadh Logistics. The handset screen is showing a software crash when turned On. From day One of receipt of the product I have been in communication with the Customer care team. Some of them did attempt to help me but were handicapped by limited authority and compulsion to follow the standard script of playing the postmen. All they could do was to just schedule and reschedule the pick up dates.
Each time a pick gets scheduled, it gets canceled by the Delivery Partner Awadh Logistics. Following are the dates -Oct 27, Oct 30, Nov 1, Nov 3, Nov 7 and finally November 10, 2021.
On each date the Amazon delivery partner agency refuses the pick-up with the reason of verification failed. I am exhausted in explaining that the Product device is having a software crash issue and is HENCE obviously not getting turned on for it to be verified. I am sure they know and understand this however they are deliberately not picking up the Product since they have delivered this defective piece themselves on Oct 24 to me.
The last I am hearing from the CC team is that the ticket is raised with the ID: 9be274eb[protected]e5e-0d60c5e26351 is still pending. This ticket is to enable the verification requirement for the pick up partner to be waived off.
However Amazon as well as Awadh Logistics are NOT going to accept the Product. THE DELIVERY PARTNER AGENCY MENTION THAT THE PRODUCT COST WILL BE DEBITED FROM THEIR ACCOUNT IF THEY ACCEPT IT. As though it is any of the customer's concern. I have been a loyal Amazon customer for the last few years and have shopped for at least 200 or more products between myself and my spouse.
EXTREMELY SHAMEFUL OF AMAZON Was this information helpful? | 
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