Amazon India — defective product provided by amazon india

Address:

Cloudtail India Private Limited, Rect/Killa Nos. 38//8/2 min, 192//22/1,196//2/1/1, 37//15/1, 15/2,, Adjacent to Starex School, Village - Binola, National Highway -8, Tehsil - Manesar Gurgaon, Haryana, 122413, 122413

They have provided me the defective good 3 times all 3 times the product was defective. Product is delivered to my home but showing not delivered to them. I've talked with amazon representative and explained them the whole scenario, got pickup scheduled but every-time the delivery person cancels the pickup without informing me. Even i have tried to contact the delivery person but he don't pickup call. And the amazon team says they will not refund till they don't get product picked up. I have beed daily scheduling and doing conversations with them since 11th nov 2019 but till now but no one is helping. I have also contacted them over social media on their facebook page but no one is bothered to help. I have all the call recordings that have been done with them also.