Amazon India — delivered commodity

Address:

Kolkata, West Bengal, 700037

I have returned my product which was shipped to me by amazon with missing parts. I have placed a return and the order of three packs were picked up. Its been 20days and no refund has been processed. It usually takes 5 days at max. The customer service is terrible and always asks to keep patience. They gave a deadline of 24th january to initiate the refund which they failed to keep. After that when i contacted the replies were flimsy and unwanted. All they say is to keep patience and with no reason stated for the delay.