I ordered for a tws bluetooth earbuds,
Order details
Customer name Ankit Raj,
Item
truke Fit 2 in-Ear True Wireless Bluetooth Headphones (TWS) with Mic (Black),
Ordered on 28 August 2020
Price 999+70(delivery charge)= 1069₹
Seller headphones store,
Order id[protected],
Delivered on 6 September 2020
Problem
I received a different product which I found not what I ordered in front of delivery guy, when I refused to accept it, he said " I can't do anything in this matter sir as package was not tampered ( clearly your seller headphones store is a fake seller ), you have to recieve it first then return the product".
So I raised the matter and return was scheduled for same day, but first two days no one from Amazon came to pickup the product.
after three days ( on 8th September). their pickup boy came and then refused to accept return, saying reason is not specified in their database.
so I called Amazon executive and he made a new pickup schedule for 9th September assuring me That It will be picked up by the end of day, but again no one came for pickup.
And same promises are being made again. I call their customers services they make promise that it will be picked up today and nothing happens,
In nutshell they delivered different product and making excuses to not take it back.
If this continues I'm suing them for delivering different product, imposing it on me and then wasting my time every day and giving me mental tension.
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