It's almost 2 months to get a genuine issue resolved. Many times i had to contact support through chat and calls. They say they take care but not done.
After that i started emailing to the support email, still they are just not understanding the issue fully and answering with very generic message and not ready for resolving it.
So i'm writing here.
Below are the details.
Your amazon.in order #[protected]
Amazon team,
Support team almost killing me by sending the generic response many times. Don't you people have and read history?
Please give me details of what was the wrong product i returned?
1. Order totally 5 items in the original order
2. Received all of them on time.
3. Found mismatch in size of 2 t-shirts (Us polo green and white)
So placed replacement order for a smaller size
4. Rescheduled the delivery to a later date
5. But delivery was attempted and fails - this was the main problem and cause all confusion
6. Then support team placed replacement orders for both the t-shirts but with mistake of medium size.
7. Both got delivered in wrong size again so i had to place return.
8. One if the t-shirt i have returned to amazon delivery executive.
9. Another one t-shirt still with me and want to return.
10. Finally i need refund for both of these t-shirts
This details i have explained many times to support and i get very common response based on recent order activity without getting into details of the problem. How many time i have to contact amazon support and i have to waste my time.
It was amazon system and support issue which caused the confusions and not resolving it.
In fact for the frustrations i need to demand compensation.
I'm very frustrated by see a very common emails and not looking into the details.
Is it a culture of amazon support and wasting time of customers and amazon's money?
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