Amazon India — delivery boy abusing and fighting

I ordered a phone in exchange after getting imei verified to him i ask him to format my phn he refused kick me back and said u eaten my whole day bls bla and start abusing
The amazom also mark my product declined my customer.
How can you mark my product declined by me when it was not declined by me just on the words of delivery boy?
Thn mark it declined by delivery boy.
The deal i got i will never get back. Amazon my relationship is with you not with courier companies order i'd[protected]