Amazon India — delivery service boy

Address:	Malappuram, Kerala, 676306
Website:	amazon.in

On october 15th i got an sms which says the item i was ordered on amazon.in will be delivered today and also the contact details of delivery boy including phone number. I, ll wait till evening and no calls came, i called him and ask about delivery details he didnt answer me and i got another sms which says deliverd on same day 9:30pm but not deliverd next day (Oct 16th) i called him again amd ask he answer it was mis routed and will be deliverd on same day, and i, ll wait, but no products came, again i called several times and he didnt answer, next dat (Oct 17th) i called again, that time he talk very rude and doesnt show any manners to the customer, he told"he is not responsible for the delivery and product" please contact amazon not him, and i ask their office number but he refused to give the number he told if you have any complaints, contact amazon not them and cut the call,

If he is not responsible for the delivery then why should amazon send sms to customers with delivery details. It's really bad from the couriour service...

I, ll share the sms text below which i got

"(Dufpro2000) & 1 other item will be delivered by amzagent ([protected]). Track: http://amzn.in"

Hope amazon takes action for these complaints from their valuable customers