Amazon India — did not accept package and amazon marked it as received by me

Address:

Bangalore, Karnataka, 560045

I was not available for delivery and told delivery guy can't receive and don't want now as i was travelling, after 5 minutes got mail item has been delivered.

Asap after that called delivery guy for this he told me talk 2 customer care now it has been 4 days and customer care is telling i ll not get refund.

So my question is if we are getting empty package or not receiving item still we will not get refund from amazon and top of that got call from amazon saying we ll deliver ur item now, so how come it is showing i have received item.

No sync between transportation team and ofm is even worst.
If i ll not get resolution i have to file complain to consumer court.

Really pathetic customer care service now a days amazon is giving.