Amazon India — did not get the product I have ordered on amazon

Address:	700055
Website:	www.amazon.in

I have ordered samsung on5 pro on 9th of august, 2017 during amazon's great indian offer sale. The delivery date they provide on or before 16th august. On 14th august they attempt a delivery but i am not available on that date so security personnel request to the delivery person to come on 16th august.. The delivery person did not come on 16th august.. And he make the order return with out my permission even he did not call me a single time about the delivery issue.. I called amazon customer service several times but they did not helped me to resolve the entire issue. They suggest me to place a new order but the price of the product is gained. And this is not a proper solution. So please help me if you can.. Thank you.