Amazon India — Did not receive the Cash back on Dhanteras sale

Address:	560055
Website:	www.amazon.in

Hi,

I have bought laptop from Amazon as part of "Amazon Dhanteras Sale from November 8 to November 9, 2015 using your American Express card". As per the sale, i was supposed to receive 15% cashback. The total cost of the laptop is around INR 17, 000.

ORDER #[protected]

I got below mail on 8th Feb '16
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Hello,

Congratulations! Your order placed as part of the Amazon Dhanteras Sale from November 8 to November 9, 2015 using your American Express card, entitles you to a cashback in the form of an Amazon.in gift card.

A separate email has been sent to you with the gift card claim code. Follow instructions in the email to add the gift card to your account.

Thank you for choosing Amazon.
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I havent received the said mail and post raising the issue with Amazon, they responded saying that the mail gift card would be sent by Amex (the bank). I have reached out to Amex and they responded that it is a campaign by Amazon and the gift card would be sent by Amazon.

Post this i have raised this issue multiple times with Amazon, they still stick with the same line that they are not responsible for sending the gift card. If I state the amex response, then there is no response from them.

Need your help to get my entitled cash back (in the form of gift card as proposed).

Regards,
Krishna
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