Amazon India — didn't get the product ordered but got sms saying that it has been delivered

Address:

560087

Dear sir / madam,

I am writing to you to raise an issue about: online & mail order

The issue that i have experienced was: i have redtape shoe on 04.09.2018 and i have paid amount of rs.1877 through credit card and they promised me that it will be delivered on 06.09.2018 and on delivery day i called you guys and asked them to deliver asap and i gave my alternative number to connect with delivery boy but after few minutes i got sms saying that parcel has been delivered to security guard name called bunnies but i checked with our building security and they are saying nun them are not having that name and before delivery nobody has called and after that sms i called you team and inform them about it and they assure me that i will get my parcel within 24 hrs now i started chatting with your team guy mr mohit and he is chatting without basic knowledge of saturday n sunday and there is no proper way communication n he is saying that it will be delivered tommorrow but i said that is an off for us but next moment i got chat from him saying that parcel will be delivered on day after tommorrow and again i told him that day after tommorrow is sunday and that mohit went off from the chat now tell me i have given my bank address and still didn't my parcel. Getting * stories from your team and service pathetic. Is this amazon company or start up company which is having such employees gpd has to save amazon

It occurred on: 6/09/2018

Refund amount should be refunded to my credit card and dont want any amount credited to amazon account

If you dont want serve customer please delete your site from online or else serve properly

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vijaykumar mulikeri

Registered email address [protected]@yahoo.com
Order reference order number[protected]