Amazon India — Dtdc says amazon has refunded amount, amazon says dtdc has delivered product. status - neither have product nor refund

Address:	New Delhi, Delhi, 110085
Website:	AMAZON.IN

Dear team,

Its really surprising to check the incompetency level of account specialist / officials who are handling my query.

My queries are unanswered, as of which i resort to contact dtdtc customer-care myself realizing the fact that i can no longer rely on amazon team handling the case.

Status-

I have contacted dtdc delhi customer care number against docket number - d28742796, they have asked me to contact delivery man sharing his phone number - [protected]. the person reverted he is not delivery man and instead have staff assigned to do delivery. he is sitting in dtdtc shalimar bagh and stated that if the courier is of rohini-110085 than it must not come to him as his delivery staff is accountable to shalimar bagh area vicinity not rohini.

He said that i need to contact amazon as some goof-up is done from there end. after a request he furnished me details of delivery report which he insisted is itself not clear to him as only recipient mobile number is mentioned -[protected] in delivery report.

I contacted this recipient number-[protected] myself to track that person but number is coming invalid.

My questions;

1) dtdtc number d[protected] clarity - clear copy of delivery report required with address, recipient name & number if it is claimed that it has been received by me or my family.
2) why in delivery report invalid number is mentioned -[protected]. if he receives you call ask him who that person is what is his address and cross check with my credentials.
3) dtdtc official of shalimar bagh with number [protected] is itself not clear about the consignment and surprise how the stock can come to him when it must not.