Amazon India — during exchange offer my phone make faulty by amazon service

Address:	Mumbai City, Maharashtra, 400061
Website:	Amazin.in

I have to wait a long time to receive my order. Many times i call to customer service but they make false promises. When finally 22 oct 18 item brought by delivery person he asked to me i will have to removed tempered glass of phone but i said to him its your risk. When he was removing tempered glass my phone get minor crack and he refused to exchange my phone. He didn't give me phone and make my phone faulty.
I want my order or refund and compensation against my phone.