Amazon India — Emporio armani men's watch return problem

Emporio Armani Men's Aviator watch was ordered on 18-Jul-2022 and it was delivered
On 21/7/2022 vide Order #[protected] for Order total Rs. 17, 146.00 (1 item).
On receipt of order, it is found to be defective and hence placed request for return on 21st July 2022 and return was scheduled for 22nd July but was picked up and once again i placed a new return request which was scheduled for 23 and 24 july but was not picked up.
I request Amazon to make return pickup and refund the amount asap. Thanks.