Amazon India — False delivery confirmation

I've recently subscribed to Amazon Prime and ordered a bunch of product but faced a similar issue of the delivery agents not being punctual. Today I faced a similar problem as I had previously ordered a women's shoe (Order id :[protected] which was supposed to be delivered today by 9:00PM. But as usual the delivery agent not only rejected my call but also refused to call me. Although I got a confirmation on the application as well as in email that the product is delivered. This is insane as I did not get it and its falsely confirmed by the agent. This is very disappointing as people are paying lot of money for prime membership but witnessing this kind of service from #Amazon