Amazon India — False Information given to by representatives , Worst Service

Address:	Bangalore, Karnataka, 560087
Website:	www.amazon.in/ref=nav_logo

I ordered One plus3 Phone( Order No.[protected] ) but it was damaged by courier company, and not delivered on time . While I was chatting with one of their representatives he said if I order another phone All the offers applicable to this order will be applicable to new order as well, But when I ordered another phone they are saying it wont be applicable now and not even responding properly to my complaints.
I even have chat transcription where that representative was making false promises

I trusted their representative but now I feel cheated .
My order No. for new order is[protected] ).