Amazon India — First non delivery of product and then wrong cancellation of order on 2nd purchase

Address:	122001
Website:	www.amazon.in

1) order #[protected]
Courier: amazon transportation services (Tracking #:[protected]
After waiting for a long time and then after many attempts, i was successful in placing a order for ximi redme note 3 phone on amazon india weekly flash sale on 4th may, product was expected to deliver by 9th may but not delivered.
I contacted several times on customer care no. Regularly from 10th may to 12th may, it was assured to be delivered asap but not delivered till 12th night, very poor customer service, wrong assurances and status update, no proper tracking of package. Finally i cancelled the order on 12th may night.

2)
Order number:[protected]
After wasting 2 weeks time, i again placed the order on 18th may weekly flash sale. At 5:37 pm i got the cancellation of order mail which contains "we cannot complete this order because our records show that you have reached the purchase limit for this product... If you believe that we have cancelled your order in error, please reply to this message and let us know."
I immediately replied that "you have cancelled this order (Order number:[protected] in error. My earlier order (Order #[protected] booked on 4th may was not delivered till 13th may so it was cancelled. Please deliver my new order number:[protected]."
After that i got the reply that pls book another order...;)

So first order they have delayed too long which was then cancelled by me after lot followup and harassment.
2nd order they have wrongly cancelled without checking the previous order history and status. Even after immediately responding on the cancellation mail, amazon india is suggesting me to book a fresh order in next week, they dont feel the responsibility to correct the wrong doing done by them and further causing lot of time wastage and mental harassment to the customer.

Customer care executives dont provide the complaint no. Or escalation matrix or contact no. /email of senior management for escalation.

Can amazon india will look into this, restore my cancelled order and provide compensation for wasting my time for 3 weeks and causing lot of mental harassment.
Waseem alam
Email : [protected]@gmail.com
Phone: [protected]