Amazon India — fit kit tread mill refund never processed

Address:

33-30/10 Plot No5, Officers Colony, RK Puram, Secunderabad- 500056.

I ordered tread mill through amazon india online and paid by canara bank debit card amount 13, 990/- on 13 oct 2019. Item unable to delivery after deduction amazon refunded amount 13240/- ref no:[protected] on 29 oct 2019. After several attempts at branch my problem not yet solved.
Ismail baig
Ac no:[protected].