Amazon India — forgiving my refund amazon giving me excuses

Address:

Etah, Uttar Pradesh, 207001

Sir i have order samsung level u bluetooth earphones of order id[protected] and i face the problem, not getting sound from one side & battery backup is bad that why i replaced that product after that i received the another one (Order id[protected]
Also i face battery backup issue that why i return that one also.. After that when i placed a call amzon customer care for my refund that time they said that the product which is send to us is not that one sir i dont where the product get change. Sir i send the samsaung level u headphone that u can conformed from curior boy.. I send orginal product and they are giving me fake reason..