Amazon India — Fraud by Amazon Delivery Services

Sequence of events:
My prepaid order tracking status showed arrived at final destination (Munnar 685612) on[protected], however on[protected] at 10.30 a.m. the status was updated as "undeliverable as the address is outside the courier area"(?). When I called customer care one Ms Amrutha assured me that she would take up the matter with the courier and my product would be delivered by evening. In the evening the status showed as cancelled, returning back to seller. My prepaid order was summarily cancelled by the courier ATS and returned to seller without even consulting me. When I called customer care again one Mr Mudassar answered and though he tried to be helpful Amazon customer care does not have any power to help customers from fraud being done by courier services used by Amazon. Who has given the authority to the courier to cancel my order. Once I have paid, the product becomes mine and without my permission the courier has cancelled. If my location is "undeliverable" then I should not be able to proceed with buying the product on the site, right ? Also I have had more than 10-15 products delivered to my current address (check with my order history) and suddenly some lazy fellow who does not want to deliver just cancels my order. The least one can expect is the courier to atleast call and say that he cannot deliver the product so I as the product owner can take the call to arrange pick up or cancel. Thoroughly unprofessional culture of Amazon India, this is typical Indian mentality, dhaba culture, I have never faced this on amazon.com only in amazon.in.
All customer care can do is say " sorry for the inconvenience" to the customer, we will take up the matter with the concerned team, but no improvement happens because Amazon India is unprofessional .