Amazon India — Fraud of bachback from great festival diamonds

Address:

Dehradun, Uttarakhand

I received +1100 Diamonds from Amazon's great festival sale where I redeemed 1000 diamonds for 2000 rupees cashback coupon on television purchase. As per the coupon conditions the cashback should be received after the product is placed as shipped in the system although the product I ordered (ORDER #[protected] has been delivered I haven't received the cashback yet.

Till now, I called customer care several times and they confirmed that the cashback will be credited into your account within the next 24 hours and a different person on the call was giving different 1/7/90 dates. In the last call customer representative (Prabhat) shared the same that I availed a coupon from 1000 diamonds worth 2000 cashback and surprisingly he ignored the problem and started diverting the call on other Amazon benefits.

I wrote an email to [protected]@amazon.in and explained everything but haven't received any response yet.

Please do be dependent on diamonds cashback completely as it was totally fraud to me :-( and I am hopeless here.