Amazon India — Freedom daisy men's sea blue synthetic casual shoes/ refund not provided

Address:	Bangalore, Karnataka, 560043
Website:	amazon

I bought the subject product from amazon online in june 2016. The size of each shoe in a pair was different, so i decided to return the order, i filed return and the very next day pick up for return was initiated by amazon and i have given back the product to them. Now since then it has been more than 2 months i have not received my refund of 498 rupees. The order id is[protected]. I have multiple times contacted amazon representatives to initiate the refund, every time they say it will be done in 24 - 48 hours. It consumed a lot of time of me all the time talking to new representative telling whole story to them and then with no results from them. One person initiated a to z claim against seller still i have not received the amount. The last time i talk was with jalesh, he said he will wrote to investigation team and they will contact me in 24- 48 hours, its one week now, no one contacted me.
The representatives are giving fake responses which are never implemented. Please help me in getting my refund back from amazon, i am a regular customer, never expected this from amazon, very disappointed. Thank you