[Resolved]  Amazon India — Full Refund Not Received

Dear Sir,
I have ordered an item and its not delivered to me and returned to seller and i have been promised by your customer care executive that your full refund is issued and you will receive the amount in your bank in 3-5 days and in amazon pay balance within 2-4 hours and 48 hours passed but i still didn't recd the amazon pay balance refund i have tried so many times to reach u but no one is helping me kindly look into this matter.

I have been issued a refund of total of 12502.98
Your refund is being credited as follows:

Visa Credit Card [ending with 3910]: Rs.11, 252.92
POA: Rs.1, 250.06

i have been promised that 1250.06 rs is being credited to my amazon pay balance within 24 hours

as i know that this is bank discount but if i didn't recd it then how can i place new order with the refunded amount so your executive agreed to that and promised me to give 1250.06 rs in my amazon pay balance

i have also attached recording of customer care executive with me