Amazon India — Gift Card claimed by unknown person

Dear Sir,

The gift card I purchased was redeemed by someone else in a fraud account. A ticket had been raised to regenerate and revert the gift card back to my account. Since I purchased this gift card[protected]. But so far there's no update on this. Its been 10 business days. The latest update I received was to contact Quicksilver but they said they wouldn't be able to help me with this issue.

I have raised multiple tickets with amazon service team but there's no update till now.