| Address: | Kolkata, West Bengal, 700056 |
Dear Sir,
This is for your kind information that on 22/07/2018, I placed an order for purchase a water purifier, Model KENT Grand 8-Litres Wall-Mountable RO + UV/UF + TDS Water Purifier manufactured by Kent RO Systems Ltd through online buying system from the authorize online agent of Kent RO Systems Ltd i.e., Amazon. They delivered the same on 30/07/2018 and installed the same by their expert on 31.07.2018. At the time of installation the expertise person assured me that there is a manufacturing defect (Auto cut system is not functioning) in the said water purifier, immediately I covey the message to the Amazon, through electronic media that means through mobile several times to their concerned person (whose ph No is [protected], attached on your Amazon packet) and they assured me will be replaced in and within 9th -10th August. In this respect I got an email from [protected]@gmail.com on 1st August 2018, copy of the said mail enclose for your reference. But on 10th August-2018, the said person told me that your new machine was already dispatched at your address. They also told me to talk with Amazon customer care service. But it is very much unfortunate that when I make a call to the concern department they told me that there is no such complain has been registered in this regards, and they even advised me to return the said defective/duplicate machine to their concern person. But till date no one has come to my address to pick up the said defective and duplicate machine from their end.
In this connection, I would like to draw your attention that now I made several conversation through Mobile, E-mail and WhatsApp and chat for the replacement and return of the same as soon as possible, but in response of the every said conversation they giving reply and assuring about the replacement/return and product will be picked up within 24- 48 hrs etc.. In very recent on 16th I got an E-mail for pick up the water purifier, but no action has-been taken in this regards. I hope your concern office will consider my grievance seriously and should take necessary action to short out my problems.
Thanking you,
With regards,
Sakti Pada Barik,
62-Feeder Road, Belgharia
Kolkata-7000056
Order ID:[protected]
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