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I ordered redmi 6 pro (Gold, 4gb ram, 64gb storage) order #[protected] on 10th october 2018 worth rs. 10, 338.30. On 12th oct delivery boy called me around 5:00 pm and i requested him to deliver after 7 pm or next day. He agreed on same but now to my surprise he rejected the item from my end. I called customer care immediately around 6:30 pm to know the status. Cc executive convinced me that the item was broken that’s why it is going back to seller. She told me that she has raised a request for replacement and i can expect delivery of my phone by 16th oct. Again i called cc on 14th oct to know the status and i came to know that i will not get any replacement as the item is under exchange and amazon do not provide replacement on exchange. This is nowhere written in exchange policy or order policy and it was not communicated to me in any call. Even the executive accepted that it is nowhere written in exchange policy. They have initiated refund also which is not yet credited to my account. I am not sure of refund again as i am loosing my trust here. Also the previous cc executive has not mentioned in call details that she had committed for replacement although she did.
I was not expecting this kind o[censored]nprofessional behavior from amazon. This is very much disappointing and frustrating with my first order. I ordered in discount period and now the price may increase. Who will take the responsible for this? Was this information helpful? | 
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