Amazon India — Guaranteed delivery not complied

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in

I recently bought a mobile/hand phone and it was showing that the same will reach by 1st April, 2017. At the end of the day started showing the altered date of receipt as 1st to 4th of April, 2017. and then got a message/mail that they could not deliver as no one was available at the given address, whereas i was at my home all through the day...

This makes me wish that with the Amazon Prime membership I had the option of having my goods guaranteed to be delivered by a reputable and reliable service, and not the unscrupulous lot that currently shares a name with Amazon, and that should speak volumes. I don't see myself renewing my Prime membership when it comes up.

Especially after specifying that it was for some one special on a very special day too they did not put any extra effort...however i was later shared by a message stating the Phone number of the agent who will be delivering the goods to me, and his number was switched off ...they spoiled all the fun...and did not even feel sorry about it...i kept asking the agents to escalate the matter for immediate resolution but to no avail... i told that i will accept the good only if it is made for FREE against the agony, frustration, pain, embarrassment, etc etc. ...else cancel my order...no responses to the same...

I felt cheated on 1 April 2017 and assumed this is their way of wishing April Fool.

Anyways, this experience has made me loose all the confidence that i had in brand AMAZON.

Order #[protected]
Prashant Goyal