Amazon India — hoteon ureva 3 ply face masks vide order no[protected] dated 13th june 2020

Address:

9/326(3),Varambasseril Peace Lodge,CRA 193-C,Plavila Pvt Road,Chenthi,MCPO,Trivandrum 695011

I had placed an order for a sealed pack of hoteon ureva 3 ply face masks with 95% efficiency, nose clip etc but today on 20/06/2020 i received this item and on opening the cover i found that the item received was not the product that i had ordered. It was not a sealed pack and it was in a amazon polythene cover and bundled with a rubberband. This dispatch was done in the most irresponsible manner with spurious material and that too at a time when this country is gripped in the covid 19 crisis which calls for utmost safety and cleanliness. I have been your customer for the past few years and till date i had not faced such irresponsibility from your end. The product you sent to me is not the product that i had ordered and hence in the condition you sent me i am not able to use it as my life will be endangered and the only option is to discard it as it is a non returnable item.in the light of these facts kindly arrange to refund my payment for this item after verification by any of your representatives. Awaiting a favourable response from your end.