Amazon India — I am complain about my product elari nanophone

My phone isnot charging. Since it is nano phone it is difficult to repair in my city. Therefore i was call to customer care service, when i talked with them they said to me that they was help me, and send a mail to sibly india(seller) and they will alos contact me. But any one donnot either call me or mail. Although i was talked with them many times, And they will block my call.