Amazon India — i am complaining about refund not received even after 60 days

Address:	Chennai, Tamil Nadu, 600017
Website:	Amazon.in

I have purchased a mobile and paid through netbanking but to my surprise the pack delivered has only charger inside and not the mobile phone.
I requested for a return and the same has been done after a week despite putting all my efforts to contact this customer care.
A refund request has been raised and the same appears in my order page i have tried so many times and repeatedly got the answer that refund has been initiated but not credited to my account. Its more than 60days i havent received my hard earned money cheated by this company.,
It is a worst customer care option gicven by the company to cheat indians and their hard earned money. Now iam not able to contact the customer care as it says not able to fetch order details.