Amazon India — I bought 'electronic tanpura and tabla' order number Order#[protected]

Address:	560008
Website:	www.amazon.co.in

I bought an electronic tanpura and table from Amazon. The item was not working when connected to electric port. I requested to change it. After initial calls Amazon representative informed me to return it by post to a address in Kolkata. I live in Bangalore. I don't understand why now I need to go to a courier center to return the item which was a faulty one and sold by Amazon.

I was unhappy because I need to send by courier with my money. The representative informed that they will pickup from the original dispatch address. Later on another representative told not to be picked up from dispatch address. I at last sent the item by courier. The representative promised to pay the courier amount by cash.

The Amazon's representative did not keep their promises - neither they picked up the item nor they paid the amount.

After multiple follow ups, I get an email after some days that a cheque is delivered to my address with the refund amount. I replied that I don't want cheque but I want the direct refund to my credit card and along with the original refund amount, I want the courier charge. The representative sent the same message again and again that a cheque is on the way and a gift card equal to the courier amount is given to me.

I don't want gift card but Amazon is sending the same message saying 'cheque is on the way and a gift card is given to me'.

Now I have not yet received the cheque, nor any direct refund.

I don't understand the following points.
- when Amazon sent me a defective item, why I as a customer need to send the item with my own money.
- Why Amazon does not pickup the refund item?
- Why Amazon applies delays to refund the amount?
- Why Amazon does not keep their promises?
- Why a customer needs to followup and get mental pain to get his dues?